How do I get a refund after being denied

Ryan Munson · Feb 5, 2023

I recently bought grid racing 2 days ago and was denied a refund. What's the next step in getting a refund the game play did not match what was in the advertisement and it didn't live up to my expectations also there was no options it was just an outdated old game which was supposed to be remastered or re-edited and it was nothing new compared to the old version I spent over $1,000 on my Xbox and accessories in the last 3 weeks and was denied of $35 refund

:)

Jonny306

Hello there!

My name is Jonny and I will be the Independent Advisor for Microsoft assisting you today!

First, thank you so much for contacting us regarding your concern. I do look forward to resolving this problem together!

When a refund is denied, youll want to appeal the decision. To do this, youll want to go back into the original email you recieved and copy the reference number you had been provided. Once that is copied, select the reply option and respond directly to the email placing the refernece number in the subject field.

In your response, provide details regarding the request.

Note: If a player sunk a ton of time into a game, the refund can be denied again.

Krystian Grzyb

Do I get any confirmation of refund request being sent? how long do I have to wait for a reply about the refund i dont know if they will deny it because of how late they got it

SivuyileNdlovu

Hello there,I just wanted to ask,can i

make another refund request using the same method after 72 hours on the same item I purchased

Georges C.

Hello again, as I mentioned above you can make another request, ideally it waits 72 hours, but does not mean that the request will be accepted.

KindGryphon

So yesterday,I found out that my cousin who was borrowing my account had bought some for R359,99. When I tried refunding it,I got denied because of the other refunds I've made because of my cousin who was repeatedly buying things on my card.I tried to contact them but it keeps saying" sorry,something went wrong on our end,try again". I replied to the email showing me the decision that they made and I haven't gotten anything from them. I see people saying that they got their refunds after being denied by replying to the email.Is there another way I can get my money back? I tried their virtual assistant but it is useless. I can't get hold off their customer support line. I just want my money back,that's all. CAN SOMEONE HELP ME. It says that I have reached the limits of refunds this year,please help me.

To add, I'd stop letting your cousin use your account because 1. You say this isn't the first time theyve purchased something without your permission and 2. Its actually against the rules to let anyone else use your account.

How do I get a refund after being denied