how do i get a real person

Before sending it in try performing a hard reset EXACTLY like this. I have known it to fix this issue many many times. Hold the power button on the console for 8 seconds or until the power shuts down completely. Unplug the power cord from the back of
the console for 5 minutes. Plug the power cord back in and restart the console. Once it is back up and operational test the results.

If that doesn't work here are the numbers for the US and Canada.

United States

Hours of operation:

9 am to 1 am Eastern Time

6 am to 10 pm Pacific Time

Xbox Support

Toll free: (800) 4MY-XBOX or (800) 469-9269

Hearing impaired (TDD device): (866) 740-9269 or (425) 635-7102

Games for Windows Support

Toll free: (877)-274-4349

Let us know. Good Luck!!

Hi Cody! My name is Darhlene and I’m here to assist you.

I'm very sorry to hear about your current situation. I understand your frustration but, don't worry, I will help you get this sorted out.

If you haven't tried to submit an account recovery request, I would suggest that you please try to fill out this form. When you do, please take your time to provide accurate answers to the questions asked on this link:

https://account.live.com/acsr

Please wait for at least 24 hours after submitting the request to get a response from Microsoft.

Just a friendly reminder that we are Microsoft users just like you in this community. We are not Microsoft employees and we do not have access to your account or any tools to manage it.

For further assistance, you can contact their Xbox Live Chat Support. Here's how:

1. Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
2. Click on the "Contact Us" button on the right of the screen.
3. Select the issue you need help with and click on the "Next" option.
4. Sign in to your Microsoft account.
5. Follow the prompts to connect to a live chat agent.

If you are unable to contact Xbox support due to having no account, try to use a different Microsoft account or create a new one at https://account.microsoft.com.

Kind Regards,
Darhlene

Call phone support: (800) 469-9269 if you're in the US/Canada or contact the chat support:
http://support.xbox.com/contact-us

You can contact a real person like this:

Go to https://support.xbox.com/contact-us

Select the category you need help with

Click on "no thanks" when the virtual agent pops up.

Then choose the topic you need help with.

From the tiles on the bottom choose the tile to "chat with Xbox support" for a text based chat, or "request a callback" to receive a phone call from Support.

Depending on the time of day and your country not all options are available.

Hi E ABZU,

I know the support website can lead you to different support channels based on the steps you choose. Here is the best way to speak to a representative:

1. Contact us here
2. Select My account
3. Say No thanks to the virtual agent
4. Select Error Messages and codes.
5. Select show contact options and go to step 4
6. Select request a callback from support

Is it something that we may be able to assist you with? Let us know and we'd be happy to help.