How do I get a new gift card code

Tricia Allen1 · Feb 5, 2024

My code has been scratched off

:)

Bayron Pavon

Damaged gift card how do I get a new code

I missed some number of my Xbox gift card.

Sodangidni

Hello, Tricia L. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

I'm sorry to hear that a physical code you purchased has been scratched off.

Actually, in situations like these, Microsoft recommends us to contact first the retail store where the gift card was purchased and ask them to exchange it once you provide them the proof of purchase.

Reference link:
https://support.xbox.com/help/subscriptions-billing/redeem-codes-gifting/digital-code-solution

If available, another option is calling the phone number that appears on the card.
You can review if at the back there is a phone number.

Furthermore, please refrain from sharing personal information, including email addresses, the code itself, order numbers, etc.

As community users like you, we are not able to enter or check your account information, and everything we comment can be seen by anyone on the internet.

Thanks for reading me,

Arturo.

Shivaksh Jadav

Thanks, Verry Much MY Spotify Has Been Redeemed but what will i have to do after redeeming by Roblox digital gift card of 800 robux and how do i get the code of that gift card, will i receive the code by email?

Exmhlih

Hi, my son was given a gift card for his. Birthday for a value of £25. I carefully took off the strip but it also took off the code number. How do I get a new code for that card please? We have the receipt and bar code number. Thanks John

CarTzy

Hi GamerDragon9989,

Welcome to the Xbox Community Forum. Thank you for sharing your concern with us today, and we hope that all is well.

I can see that you are having issues with claiming your Xbox Gift Card. Let me see how I can assist you with this concern?

I'd like to ask a few questions to better grasp the situation:

Are you getting any error messages?
Can you share us a screenshot of it?

I hope these articles will help you with your concern.

How to redeem gift cards and codes

How to redeem gift cards and codes | Xbox Support

Troubleshoot gift card and code issues

Troubleshoot gift card and code issues | Xbox Support

Get help with a digital code or gift card

Get help with a digital code or gift card | Xbox Support

We're excited to hear from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

How do I get a new gift card code