How do I fix white screen issue?

Always at your service Twan M, remember that you can publish in the community, and we will gladly help you another time. Good luck in your life!

Best regards,
Daniel.

I don’t know what it was because I had tried everything and even had 3 support agents unsuccessful with this issue. I just signed in and it allowed me finally so thank you so much for assistance man. Really appreciate it!

Hi Twan M! I hope you are well, delighted to be able to offer you my help!

I am very sorry that you are having this problem, with these steps below you can try to solve the problem:

Step 1. Turn off your console.
Step 2. Unplug all external storage drives from the console's USB ports.
Step 3. Turn on your console.
Step 4. Go to Settings > System > Console Info > Reset Console > Keep Games & Apps.

Just keep in mind that you will need an internet connection and your account details (email and password) to complete this process.

Note: Resetting your console to factory defaults erases all accounts, saved games, settings, and home Xbox partnerships. Anything not synced with Xbox Live will be lost. If your console has been constantly connected to the Internet and Xbox Live services, your saved data should be backed up to the cloud.

• If your console does not allow you to access the settings menu to reset it, try doing it through the troubleshooting menu. So:

1. Turn off your console and unplug it for 30 seconds.
2. Plug your console back into the outlet.
3. While the console is off, press and hold the BIND button.
4. Without releasing it, press the power button once (do not hold it down).
5. Continue holding BIND for 15 seconds.

The BIND button is the one used to bind controllers to your console.

If the troubleshooting menu appears, select "Reset Xbox" > "Keep games and apps."

If this information is useful to you, let me know, otherwise I will be attentive to continue helping you.

Best regards,
Daniel.

In this case, we just need to reset your console keeping your games and apps through the Xbox Troubleshooter page. Don't worry because as long as you're connected to Xbox Live your saved progress, games, will not be deleted. It will remove all of your accounts but you can add all of them later on.

Make sure to follow the steps accordingly to access it:

"1. Unplug the network cable if you're using a wired network connection.

2. Power off your console, and then unplug the power cord to ensure that the console is completely powered off.

3. Wait 30 seconds, and then plug the power cord back in.

4. Press and hold the Pair button and the Eject button, and then press the Xbox button on the console.

5. Continue holding the Pair and Eject buttons for 10-15 seconds.

6. Listen for two “power-up” tones a couple of seconds apart. You can release the Pair and Eject buttons after the second power-up tone."

When the console powers up, you will see the Xbox Startup Troubleshooter. Please click on "Reset this Xbox" then "Reset and keep my games and apps".

this did not help me, is there anything else I could do