How do I fix “ We cannot send a code to this number “ when attempting to unlock an account?

Discus and support How do I fix “ We cannot send a code to this number “ when attempting to unlock an account? in XBoX Accessibility to solve the problem; I need to know how to fix this error that always pops up when trying to unlock an account. I’ve tried a few different numbers but it leads to the same... Discussion in 'XBoX Accessibility' started by Venscira, Feb 26, 2023.

  1. Venscira
    Venscira Guest

    How do I fix “ We cannot send a code to this number “ when attempting to unlock an account?


    I need to know how to fix this error that always pops up when trying to unlock an account. I’ve tried a few different numbers but it leads to the same pop up. I’ve also tried getting support over the phone only to be hung up on

    :)
     
    Venscira, Feb 26, 2023
    #1
  2. HillyRoom113914 Win User

    Cant verify email

    Hi there, in having problems logging into my Xbox the verify number that's sends the code is wrong on the Xbox and I cannot access my account. I can get onto my Microsoft account and ice changed the password but the number on the Xbox is wrong that sends
    you the code. Please help
  3. Dj Infiniti Win User

    xbox app issues

    Hi! I was wondering if it says the same thing when you sign into your account on xbox? If so, it means that your account was locked, and you have to sign in on PC. When you do, it'll ask you for your phone number. Just put in your number and it'll send you
    a code to put in to unlock your account. If this doesn't help you may need to contact Xbox Support in order to get your account back on track.

    I hope this helps. :)
  4. Luke midnight 90 Win User

    Locked out of xbox account

    Account was locked due to "suspicious activity" turned on console and was logged out, tried logging in but couldn't "there's a problem with your account fix it at account.live. Com" so I went to the link and reset my password successfully but it also wanted to send my mobile a verification code so I typed in my number and clicked "send code" but didn't get anything so I tried five times in total without getting any codes then tried to do it a 6th time and it wouldn't let me "maximum number of attempts today try again tomorrow"

    Seems bizarre when I haven't actually done anything to violate any rules (could just take it back to argos and tell them the machine is faulty and get a PS5 instead of waiting 24 hours for some myth of a code I "might" receive)
  5. KindGryphon Win User

    How do I access my account without the phone number?

    I do not have access to the phone number linked to my account. When I try to sign into my account on a new device, the login requires a code from the old phone number. How do I access my account without the phone number?I am trying to sign in to a different Xbox One than my personal Xbox. I am unable to access my personal Xbox at present. I cannot get into my Xbox Microsoft account to change my verification phone number without the old phone number, which I no longer have.
    When you first setup two step verification (where it sends a verification code to your phone number when logging in) it wouldve provided you with several backup codes (meant for this exact sort of situation) and told you to save them in safe place.

    You can use one of those codes instead when it asks you for a code.

    If on the off chance you didn't save those codes then unfortunately your account wont be recoverable. Those backup codes are your absolute last resort for regaining access to the account in this sort of situation. This is also why its so very important to keep your account information up to date.
  6. ShamelessPlace Win User

    Quantum Break code for Windows 10 issues

    I am correctly logged in. You ( Support) null and voided my original code when you couldn't get it to work ( download). You then added a new code on the administrator level to my account and tried to see if it would work. IT DID NOT! I currently DO NOT
    have a valid code to try and download my game. How's about someone call me and we get this fixed so we can stop
    [Mod removed- Please do not attempt to bypass the word filter] around?
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How do I fix “ We cannot send a code to this number “ when attempting to unlock an account?

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