How do I fix this?

Discus and support How do I fix this? in XBoX on Consoles to solve the problem; When Xbox Live was new, they did not allow people to use gmail to create an account. A few years later when they did allow it, I tried to add my gmail... Discussion in 'XBoX on Consoles' started by CapnSnazSnap, Mar 25, 2015.

  1. CapnSnazSnap
    CapnSnazSnap Guest

    How do I fix this?


    When Xbox Live was new, they did not allow people to use gmail to create an account. A few years later when they did allow it, I tried to add my gmail to my existing account, but it created a new gamertag. I recently deleted this gamertag, but can't figure
    out how to add my gmail to my original gamertag. Currently it requires me to sign in using a hotmail email. This has caused problems signing into EA Origins when I play games like Dragon Age. Somehow my Origin account is not linked with my Xbox Live gamertag,
    and when I sign into Origin, it tries to use the deleted gamertag & asks me to choose a new gamer id for Origin. If I type my current Origin gamer id, it says its already taken. I believe my current gamer id is tied to a previous hotmail account that I haven't
    accessed in nearly a decade, & is probably no longer functioning. I spent two hours yesterday chatting online with an Xbox Live support person, and an EA Origin's support person. In addition, I tried to recover the old hotmail account & just got sent down
    a rabbit hole. How do I fix this? I just want to sign into the Dragon Age servers with my current gamertag and EA Origin's gamer id. I've done it before when I played Mass Effect. I just can't figure out why it's not working right now.

    :)
     
    CapnSnazSnap, Mar 25, 2015
    #1
  2. JamesBondhalo4
    JamesBondhalo4 Guest
    How do I fix this?



    Here's the video
     
    JamesBondhalo4, Mar 25, 2015
    #2
  3. JamesBondhalo4
    JamesBondhalo4 Guest
    How do I fix this?

    I restarted the console and it didn't work and I can't access settings because of this

     
    JamesBondhalo4, Mar 25, 2015
    #3
  4. CapnSnazSnap
    CapnSnazSnap Guest

    How do I fix this?

    Also, I've been sent links by the EA folks on how to link a gamertag to an Origin account, but the problem still exists that it wants me to pick a new gamer id (which I shouldn't have to do because I already have one), and when I enter my pre-existing one,
    it says it's already taken! The EA people were going to help me merge the pre-existing account (that's tied to a decade old email that's apparently no longer working) to this weird 'account' thats asking me to pick a new gamer id, but only if I can gain access
    to that decade old account that's apparently no longer working. What's going on & how do I fix it?
     
    CapnSnazSnap, Mar 25, 2015
    #4
  5. DeniqL Win User

    How do I fix this, if there is a fix for it?

    Hi! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

    That is most likely due to Activision shutting down all media uploads due to all the mod infections that are on black ops 2
  6. Catherine Cus. Win User

    How do I fix it

    Hi,

    For in-game related inquiries, we recommend that you post your concern to the Forza Horizon community. Click this

    link     to proceed.



    Regards.
  7. XBF Jasmine Z Win User

    how do i fix this?

    Hi Dragon,

    Please check our

    Xbox Live Status.     Currently there is a known issue for Signing in; creating, managing, or recovering an account. On the site, please click Notify Me when signed into the account and it will ask for a 10 digit phone number. It will announce
    when the service is back up and running.

    I hope this helps
  8. XBF Jeremy Z Win User

    how do i fix this?

    Hello Timing,

    Thank you for contacting Forum support!

    Please give this a try and let us know if that helps.

    This is a system app that enables PC games to connect to Xbox Live.
    Xbox Identity Provider

    Thank you.
  9. TimingDragon700 Win User

    how do i fix this?

    I am sorry to say that it did not work, it still pops up with the same messsage.
Thema:

How do I fix this?

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