How do I fix this purchasing issue

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Merry Christmas.

Hello Luan, If you're trying to make a purchase and you're seeing a message saying to contact Xbox Support, it could be because you've made many attempts to make purchases and they haven't gone through, so your account is locked for security purchases.

This usually happens after the 3rd unsuccessful attempt, and the ideal in these cases is to wait between 24 and 27 hours before making a new attempt.

Hi, my name is Marvina and I will be happy to help you.

I'm sorry you have this problem, researching on the internet I was able to find that in the forum, the independent advisor Gerardo, recommends the following steps for a solution.

I'm sorry to read that you are experiencing problems with your Xbox console.

Try to resolve the issue by following these steps:

- With the Xbox on, press the power button on the front of the console for 10 seconds until it turns off completely.

- Disconnect the power cable from the console and wait 30 seconds.

- Reconnect the power cable to the console and turn it on as usual.

- Check if the problem persists. If so and it doesn't allow you to access your console settings, check if it allows you to access the Xbox troubleshooting screen as follows:

1. Make sure the console does not have any disc-based games inside. If so, delete it before continuing with the rest of the process.

2. Once again, turn off the console and unplug the power cord for 30 seconds to ensure the console is completely powered off. Then plug it back in, but don't turn it on yet.

3. Press and hold the Pair and Eject buttons on the console, and then press the power button on the console once without releasing the Pair and Eject buttons.

4. Press and hold the Pair and Eject buttons for 10 to 15 seconds until you hear the power-on tone again. Once you hear it, you can release the buttons.

5. The console should turn on and display the Xbox startup troubleshooter on the screen.

6. If you successfully access the troubleshooter screen, try resetting the console to its factory settings while keeping your games and apps. To do this, select "Reset this Xbox." When prompted, choose the Keep games and apps option. This option will reset the operating system and remove any potentially corrupted data causing the problem, without deleting your apps or games.

7. Check if the issue still occurs after completing the above steps.

Information source (credits):
https://answers.microsoft.com/thread/99f512b7-7607-4211-a66c-4894a4957cb3

I hope to be of great help to solve your problem.

Best regards,
Marvina.

We have rolled out a fix for this issue - can you confirm you are able to get into the game now?

Hello Jackson Manley,

Thank you for posting in Microsoft Community.



We understand that you are trying to play on Xbox Series S and you were unable to load up game/s, Microsoft Store and allow you to join party. Let us check on this together and sort this out in timely manner for you to get back to gaming.

Based on your description, you have a good connection which is important in setting up your account on Xbox and connect with your friends to play. There is a possibility that the issue is about the Xbox Network, it could be you are on restrict NAT Type or getting error message about the Teredo and this has to be fixed with your expertise of your network connection or with the help of your ISP.

To begin, kindly go to Xbox Console's Settings.

• Select Network and Network Settings.
  
• Look for NAT Type.
  
• Please reply with a screenshot or picture of the Xbox Network.
  

This is our way to see on what troubleshooting steps you can try. For the meantime, you may check on these resources:

Troubleshoot NAT errors and multiplayer game issues | Xbox Support

(The later part of this support article is for Xbox Console troubleshooting but the definition of the NAT Type can be found on this topic.)

Troubleshoot network connection errors | Xbox Support

(This has both Xbox Console and PC troubleshooting; you may skip the Console part.)

Troubleshoot multiplayer connection errors | Xbox Support

Tip: You must have a NAT Type of Open or Moderate (making sure one of your friends is Open NAT) and have no issues with network.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator

Thank you for contact us! I'm Anderson, an Independent Consultant and a Microsoft user like you.

Good afternoon

Have you checked the installed game files?

Sometimes game files can become corrupted or incomplete, which can cause the game to not load properly. To verify the game files, go to your Steam library, right-click on ARK, select Properties > Local Files > Verify Integrity of Game Files. This process may take a few minutes to complete.

You have already updated your graphics driver.

Outdated or incorrect graphics drivers can cause issues with games not loading properly. Check your graphics card manufacturer's website to see if there are any updates available for your graphics drivers.