How do I fix this problem

Discus and support How do I fix this problem in XBoX Games and Apps to solve the problem; i bought xbox live gold and it says that its active, but when i try to play the game it says i need to sign in or renew the subscription, im using a... Discussion in 'XBoX Games and Apps' started by oliver sime, Aug 18, 2023.

  1. oliver sime
    oliver sime Guest

    How do I fix this problem


    i bought xbox live gold and it says that its active, but when i try to play the game it says i need to sign in or renew the subscription, im using a gold live gift card so i dont think i can renew that, but ve tried restarting, logging in and out and turning the intertnet on and off, I don't know what to do please help.

    :)
     
    oliver sime, Aug 18, 2023
    #1
  2. DeadPanther09 Win User

    How do I fix this problem?

    Hey Arturo,

    Thanks for all the help, to answer all your questions

    I’m in Germany and my location is set as so.

    Yes my microsoft balance and payment method matches with my physical location. (Balance in Euro)

    (A little background info)

    (This problem has just started and i’m not sure why, i’ve had my xbox for a while so maybe the age has something to do with it? This problem just recently occurred and i just want to get back to having no problems purchasing stuff from the store)
  3. Rostom L Win User

    How do I fix this problem?

    Hi there! I'll do my best to help.

    Where exactly did you try to purchase the game from? On the console, Microsoft Store online (internet browser), or Minecraft website?
    Aren't you part of a Microsoft Family? Kindly check it via https://family.microsoft.com/

    - I would suggest that you try to purchase it using a different device.
    - Make sure as well to update your billing information through https://account.microsoft.com > Payment & billing > Address book.
    - If you haven't added a credit/debit card yet on your account, try adding one first then repurchase the game using your Microsoft balance.

    Best regards,
  4. EzequielNeves19 Win User

    How do I fix this problem?

    Hello MZ how are you?

    My name is Ezequiel I'm an Independent Consultant

    I believe the error is from the game server, I suggest you try to reconnect your internet by turning off the router during the 30 seconds and turning it back on to see if the problem is solved.

    I found a very interesting article that will help you solve your problem.

    https://www.getdroidtips.com/*****-...gin-playfab-error/#4-Check-the-PlayFab-Status

    This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.'
  5. Anthonyjhjgh Win User

    How do I fix this problem?

    Is there a way to turn off the computers internet bt still get a signal from it so its not interfering with the xbox?
  6. Anthonyjhjgh Win User

    How do I fix this problem?

    would love to do so however I get an error when I click to allow sharing the bridging works but I just want it so both can work at the same time and I wouldnt say that computer cant access the internet they keep switching thats what it seems like anyways
    when my xbox goes out i believe my computer has the internet and vise versa
Thema:

How do I fix this problem

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