How do I fix the Xbox App on my pc?

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this. I am here to help.

Since you're unable to update both the Xbox app and Windows 11, you will need to perform the Windows Update Troubleshooter:

If you get an error code while downloading and installing Windows updates, the Update Troubleshooter can help resolve the problem.

Select Start > Settings > System > Troubleshoot > Other troubleshooters. Next, under Most Frequent, select Windows Update > Run.

When the troubleshooter is finished running, it's a good idea to restart your device.

Next, check for new updates. Select Start > Settings > Windows Update > Check for updates and then install any available updates.

If the problems aren't all resolved, try running the troubleshooter again to check for additional errors, or see Fix Windows Update errors and follow the troubleshooting steps:

https://support.microsoft.com/en-us/windows/tro...

Reference link: https://support.microsoft.com/en-us/windows/win...

Make sure all updates both to the app and to windows have been installed

Hello!

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Thank you for understanding.

Hi Domenic Dongarra,

Greetings!

Thank you for posting in Microsoft Community.

We’d like to know more about it in details so that we can provide a more accurate resolution for you.

• What is the current version and edition of your Windows OS? (Search for WINVER to get this info)
  
• Was this working before, or has this never worked?
  

So far, from the details you provided, you can try the following steps and let us know the result. You can just skip those you have done already.

1. Press the Start button on the taskbar, type settings, and then select Settings.
   
2. On Windows 10, select Update & Security. On Windows 11, select Windows Update.
   
3. On the Windows Update page, select Check for updates to see if any updates are available for your device.
   
4. Once the updates have downloaded, select Install now to start the installation.
   
5. Following installation, we recommend that you restart your device so that the latest updates can take effect.
   

For more info, go to:

Windows Update

Make sure both the Xbox and Gaming Services apps are up to date

1. Press the Start button on the taskbar, type store, and open the Microsoft Store app.
   
2. Select Library.
   
3. Under Updates & downloads, check if there are any updates available for the Xbox app or Gaming Services app. If an update is available, select Update.
   

Make sure the game is up to date

1. Open the Xbox app for Windows.
   
2. In My Library, select the game title.
   
3. Select the More options (…) button and choose Manage.
   
4. Select Files and then Check for updates.
   

Make sure you’re signed in to the Xbox app and the Store with the same accountWhen you open the Xbox app on your device, be sure you sign in to the app using your own Xbox account. You may also need to be signed in to the Store (xbox.com) in order to play a purchased game.

To make sure your permissions for the game can be validated, be sure to sign in to both the Store and the Xbox app using the same account that was used to purchase the game.

For help with signing in, go to:

Sign in to Xbox

Repair the game

1. Open the Xbox app for Windows.
   
2. In My Library, select the game title.
   
3. Select the More options (…) button and choose Manage.
   
4. Select Files and then Verify and repair.
   

Remove and reinstall Gaming ServicesReinstall the Gaming Services app on your Windows 10/11 device:

1. Select the Search icon on the taskbar, type powershell, right-click on Windows PowerShell, and then select Run as administrator.
   
2. In Windows PowerShell, type the following command and press Enter:
   
   get-appxpackage Microsoft.GamingServices | remove-AppxPackage -allusers
   
3. In the same window, type the following command and press Enter:
   
   start ms-windows-store://pdp/?productid=9MWPM2CQNLHN
   
4. Install the app on that page and select Yes when you receive the User Account Control (UAC) prompt.
   
5. Restart your device and try to install the game again.
   

Reset Store CacheGo to Settings> System> Apps & features> Click Store> Advanced options> Reset.

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Hello, Kai. I'm Arturo, and I'll be glad to provide assistance with your inquiry today.

Based on the information you provided, I can suggest this potential solution. Please try it and share your comments.

Step 1. Search “Services” by using the Windows search functionality and look for the following services:

IP Helper
Xbox Live Auth Manager
Xbox Live Game Save
Xbox Live Networking Service
Gaming Services

Step 2. For each service: Right-click on the service > Properties.
In Startup Type, set the service to Automatic.

If the service isn’t started, click Start > Apply > OK to save changes, restart your PC and try again.

Note: In case GamingServices can't be modified, skip that one, the same applies if you see 2 GamingServices.

Furthermore, in case that didn't work, I would like to ask what other potential solutions you have tried before creating this post.
Please describe each one.

Regards,

Arturo.