How do I fix the screen tear YouTube glitch?

Hello,



We haven't heard from you in 72 hours, so we assume your problem has been solved. We won't be monitoring this topic going forward, so if you need more help, please create a new topic to discuss these concerns by clicking this link: Create a new question or start a discussion (microsoft.com).











Thank you for your understanding.



Respectfully,

Hello amanda ballard1,

Greetings!



Thank you for posting in Microsoft Community.

Based on the description, you are trying to fix the screen tearing that occurs when using YouTube app. Let us check and see on what we can do to help address your concern.

We will be asking few questions to help us isolate the issue further.

1. What device are you using to access YouTube app?

2. When does the issue happen?

3. What troubleshooting steps have you done so far to help resolve your concern?

4. Can you send us screenshot of the actual picture? Make sure to conceal any personal and sensitive information.



We will be discussing more on how to resolve the issue once we gather the needed information



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.

Hello Ms. Stovall,

Thank you for posting in Microsoft Community.

I can see that you are having issues with the Youtube app on your Xbox One, wherein you are getting screen tearing.

Here are possible solutions that we can perform.

Check if you have a pending update:

You can also get an update at any time by following these steps:

1. Make sure that your console is connected to the internet, and then press the Xbox button to open the guide.
   
2. Select Profile & system> Settings > System > Updates.
   
3. Under Updates, you’ll see:
   
   • Console update available. Select this to begin your update, or
     
   • No console update available. This means your console is up to date.
     

Please see: About system updates on Xbox | Xbox Support

To uninstall the app:

1. On the Home screen, select My games & apps > Apps.
   
2. Highlight the app you want to uninstall.
   
3. Press the Menu button  on your controller, and then select Uninstall > Uninstall all.
   

To reinstall the app:

1. On the Home screen, select My games & apps > See all > Full library > All owned apps.
   
2. Select the app to reinstall, and then select Install all.
   
3. After install, try launching the app.
   

If you keep experiencing the problem, contact Xbox Support.

Please see: An app won't start on the Xbox console | Xbox Support

We're looking forward to hearing from you. If there are any inquiries about our description or if there are any misconceptions, do reply to the post.

Hi Lance, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

I have here steps that we can try, please perform a power cycle on your console by following the steps below:

POWERCYCLE CONSOLE​​​

​​​

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. ​​​

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller. ​​​

If that didn't work uninstalling and reinstalling the app will be the next step.