how do i fix the log in issue

Lennon Ruiz · Dec 6, 2023

Okay so i own a new version of minecraft java. On the launcher, every time i try to log in with my password, it says its wrong and then it is literally the exact same. Then instead of using a password i click on send code to email. I enter the code and then it just gives me an error saying I cant log in. On lunar client it works fine So i know i didnt waste 30 bucks but is there any way theres help? If not ill try to completely reset my laptop. Because ive tried everything at this point

:)

Hoskayra

Hi again Lennon

Sometimes antivirus programs can interfere with the operation of other programs. Your antivirus may be blocking access to [program or service].

Try disabling it.

Lennon Ruiz

So now i cant even log in because it says “you are not connected to the internet “ when i literally opened google and downloaded something. How do i fix that

Hoskayra

Hi Lennon, my name is Oskayra and I will be happy to help you.

Here are some things you can try to fix the problem:

Try starting the Minecraft Java launcher in safe mode. To do this, follow these steps:
1. Open File Explorer.
2. Go to **C:\Program Files\Minecraft Launcher.
3. Find the file **MinecraftLauncher.exe.
4. Right-click on the file and select Properties.
5. In the Compatibility tab, check the Run this program in compatibility mode for: box and select Windows 8.
6. Click Apply and then OK.

Try to run the Minecraft Java Launcher as administrator. To do this, right-click the Minecraft Java Launcher shortcut and select Run as administrator.

Try disabling malware and spyware protection. Some anti-virus and anti-spyware programs may interfere with the Minecraft Java launcher. You can try temporarily disabling them to see if that solves the problem.

Try restarting your computer. This will erase all your personal files, so be sure to make a backup of your data before doing so. To restart your computer, follow these steps:

1. Open Settings.
2. Select System.
3. Select Recovery.
4. Select Restart this PC.
5. Follow the on-screen instructions.

If you have tried all of these solutions and are still having problems, you may need to contact Minecraft customer support for help. They will be able to diagnose the problem and, if possible, help you fix it.

If you have tried all of these solutions and are still having problems, you may need to contact Minecraft customer support for help. They will be able to diagnose the problem and, if possible, help you fix it.

https://help.minecraft.net/hc/

Regards, Oskayra

Hoskayra

Hello kait3bug, my name is Oskayra, and I will be happy to help you.

I am very sorry for the problem you are going through, with the intention of being able to help you I did an internal search on the Microsoft forum and found a publication by Gerardo C., an independent advisor, where he mentions the reasons why perhaps you cannot log in and tell me It seemed like good information, which you should take into account:

Since there is a problem with redeeming a code directly from the Minecraft website, you will need to contact its developer through the following link:

https://help.minecraft.net/hc/en-us/requests/new

Information Source (Credits): https://answers.microsoft.com/thread/61b68ba4-021b-4699-a3fd-26f2ba0beaf6

In addition to this, I will leave you here the Minecraft technical support links that were published in a Microsoft forum by independent advisor Alem Tovar:

Minecraft: https://www.minecraft.net/es-es

Information source (Credits): https://answers.microsoft.com/thread/1ce50707-4891-4e2f-a214-a666d34e8b2c

Sincerely,
Oskayra.

David Fries [MSFT]

We have rolled out a fix for this issue - can you confirm you are able to get into the game now?

how do i fix the log in issue