How do I fix the left stick, updating the controller doesn’t work

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Xbox controller.

I understand that you have already exhausted all the workarounds yet the issue persists.

If updating the controller's firmware doesn't work, I'm afraid the only best option is to check for your controller's free warranty replacement order through this link:

https://support.xbox.com/en-US/help/hardware-network/controller/controller-warranty

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl

After doing an update on my xbox one wireless controller, which was necessary so that I couldon't use my new headset, the left analogue stick is drifting up which has made it almost impossible to play any games. How can I fix this issue or get a replacement
controller.

No this isn’t an update fix it’s a fault with the controller , all 4 that I have bought have had a broken left stick

Hi,

Thank you for replying so quickly.

This problem is not just with one controller, it happens with all my controllers. The right thumb stick does not work.

I already had done the factory reset, saving games and apps before making the post. I also went into the accessories menu for controllers to the configuration menu and tested the buttons on all controllers. In the test it shows all buttons including the right thumb stick work. Then I went to the menu and switched the thumb sticks. When I went back to the Home Screen the right thumb stick was working but the left was now unresponsive. I will try to do another reset but I don’t believe it has to do with the controllers it’s definitely something with the console. If it doesn’t work I guess I’ll have to send it in for repair.

Thanks again for your timely response

Hello, and thanks for replying!

-I’m using an Xbox one S

-I’m using an Xbox Series S/X controller

-Yes I’m using this controller wirelessly

-I’ve tried resetting my console, re-syncing the controller, updating the controller and more.

-I do not have any external devices connected to my console other than the power supply

There’s a possible chance that this issue could be caused by stick drift, because when I go to the configuration and testing section of the Xbox accessories app in settings, it shows that the left control stick is being pressed even though I’m not actually pressing down on it, however I’m not entirely sure how that ties in with the whole menu browsing being fast since if I leave my controller idle it doesn’t move automatically like having stick drift would.

I’m considering opening up the controller to see if there is anything major or obvious that’s wrong with it because from the exterior there doesn’t appear to be. But if you don’t recommend me doing that then please let me know.

Thanks again for this as I haven’t had much luck elsewhere!