How do I fix the error code 0x8007003B?

Thank you for trying to help me but they just locked my account again :/

Hi there! This is Virginia O.

I understand that you are experiencing issues logging into your account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

Please update your Microsoft account security settings because your account was marked inactive, some security details or passwords are already out‑of‑date in Microsoft’s system. To do this, please go to https://account.microsoft.com>; Security> Advanced Security options.

From there, please update your security information by adding a working email address and a phone number too.

After that one, proceed with changing your account password at https://account.microsoft.com>; Security> Change my password.

Once done, kindly perform a full power cycle on your device by turning it off and then unplug all the cables connected to it. Leave it for 2 minutes then plug all cables back in. Turn it on afterwards.

Please test it out and sign in to your account.

Thank you for your cooperation.

Thank you for replying! I would love to do what you said but the links are invalid, they send me to a blank page

Hello, Grace! Thank you for the update.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link to unlock the account: https://support.microsoft.com/en-us/account-bil...

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

Hi, Grace!

Thank you for the update and I apologize for the inconvenience this has caused you.

To update the security information of your account, please be guided with the complete steps from this page: https://support.microsoft.com/en-us/account-bil...

And when changing your account password, visit this link: https://support.microsoft.com/en-us/account-bil...

Thank you for your cooperation and understanding.