How do I fix system update issue - xbox one s

Yup yup yup I can tell you I have already done all that with no success...i am connected thru ethernet cable ..i do speed test and results are good check NAT which goes between moderate and open , multiplayer test says no issues, but bandwith info showing it dropping connections and download speeds jumping all over to where i cant download or play games butt oddly enough can use edge and pluto tv seems to work ,idk...

Hello there @Rochelle77, I hope everything is going well!

Thank you for reaching Microsoft Xbox Forum support. I want you not to worry about the situation because I am here to help you out! I believe your console might need either a network reset or just a system refresh. I would like you to go through the following steps to clear the Mac address and then perform a quick power cycle on your console:

Settings > Network Settings > Advanced Settings > Alternate Mac Address > Clear it and the console should restart. It would definitely help if you could restart the internet router while the console is restarting.

After going through the troubleshooting steps mentioned, I invite you to perform a quick power cycle by turning off the console and then unplugging all the cables. After 2 to 3 minutes, re-plug them back again, then restart your console.

Another thing you should check is your NAT type. I would like you to check your NAT type if open because that could sometimes interfere. to check for the NAT type you can follow the steps below:

Settings > Network Settings > NAT type => It should be open.

If the NAT type is not open, you will need to open some ports with your internet provider. These ports must be open for Xbox Live to work: Port 88 (UDP) Port 3074 (UDP and TCP) Port 53 (UDP and TCP) Port 80 (TCP) Port 500 (UDP) Port 3544 (UDP) Port 4500 (UDP).

In case the issue still persists after the previous steps have been performed here is the official link to all the network troubleshooting steps that can help sort this out for you.

The link: Troubleshoot your Xbox One network connection | Xbox Support

In case the issue still persists, the next step would be to perform a reset on the console. To do so you will need to follow the steps below to perform a reset on the Xbox :

Settings > System > Console Info > Reset This Xbox > Reset and Keep my Games and Apps.

Note =>The "Reset and Keep my Games and Apps" option will not cause losing your games, but please be aware that you need to be completely aware of the email address as well as the password of your account before going for it because it will require you to sign in to the account.

I wish you a lovely day, and I hope this helps you out! All the best!

Kind Regards

Stay safe, and happy gaming!

Usually, this error occur upon startup or during OS updates. Basically, this error message indicate there is an issue with your Xbox One S system update process. To fix the E102 error, you need to update your console
offline.

In the link below you will find the neccessary steps to do to fix this error.

https://support.xbox.com/en-US/xbox-one/console/system-updates-solution

Go here
support.xbox.com/.../system-updates-solution and select the I need to troubleshoot a system update error. When you go through further select the green screen error. That will lead to directions on how to do and offline update. And possibly fix the issue.

I have been having the same issue with my Xbox One S. I do a manual system reboot and it seems to fix the problem. I have both of my Xbox's hardwired.