How do i fix my xbox live problem?

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Kay, if you are connecting your console via wi-fi to the internet, switch to the network cable and then follow the procedures below.

Clear the console cache like this:

1. Press the XBOX button on the controller, go to "Settings" and select "System Settings".

2. Select "Storage".

Highlight, but do not select, a storage device and press the Y button on the controller to access Device Options.

Note: The selected storage device does not matter. This procedure will clear all cache storage devices.***

3. On the Device Options screen, select Clear System Cache.

4. When asked to confirm storage device maintenance, select "Yes".

Note: After successfully clearing the system cache, you will be returned to the Storage Devices screen. Press the XBOX button on the controller to return to Xbox Home.

Roll back and reinstall system updates.

To do this:

In the console, go to Settings and select System.

Select Storage.

Highlight the memory unit

Enter the following sequence of buttons: LB, RB, X, LB, RB, X

This opens the Delete System Update window.

Select Yes.

This restarts the console.

If it does not work after this procedure, we advise you to wait until Microsoft releases a fix for this issue.

Hi Jay, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Are you playing on an Xbox Console or PC?

Let us review if all these options are enabled by checking your account privacy settings.

Please, enter this site: https://account.xbox.com/settings

On the Privacy Tab options:

"See other people's Xbox Live profiles" > Set it to either Everyone or Friends

"You can see and upload community creations" > Set it to either Everyone or Friends

"You can communicate outside of Xbox Live with voice & text" > Set it to Allow

Click Submit.



Then, switch over to the Xbox One/Windows 10 Online Safety tab.

Set the options bellow to Allow:

"You can play with people outside of Xbox Live"

"You can join multiplayer games"

"You can add friends"

Don't forget to click on "Submit" to save the settings.



Let me know if it works!

Hi! My name is Kyle and I'm an independent advisor.

I have experienced this issue before, it's usually solved by rebooting your console and installing any available updates.

First, I advise power cycling your console: Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off. Turn your console back on by pressing the Xbox button on the console or on your controller.

If this issue persists, make sure your Xbox is up to date: Go to Settings > System > Updates. If you see 'Console update available.', select it to begin updating.

If you're still facing issues creating a new profile, try rebooting your WiFi router and/or modem too.

Let me know if this helps.

Thanks,
Kyle

I am having the same problem I can't get on Xbox live or when I go to the link above there is nothing there! I called Xbox live and they told me they don't even have the status code in the system, so how do I fix the problem if no one knows how to fix it?????

Ok.

From what you're writing, it seems to be a random issue not dependent on a particular title or a specific solution. Hoping it's not a technical problem, I would advise you, in the first instance, to make a complete power cycle of the console.

To do this.

Turn off your console by holding the Xbox button on the front of the console for at least 10 seconds.
Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

If the issue remains you shoul reset your Xbox.

Press the Xbox button to open the Guide.
Select Profile & system > Settings > System > Console info.
Select Reset console.

You can choose between resetting and removing everything or resetting and keeping games and apps. I suggest starting with the second option first, and then perform the reset and remove everything only if the issue is not resolved by keeping games and apps.

It's important you know that "Reset and remove everything" restores the console to factory default settings. All user data, including accounts, saved games, settings, home Xbox associations, and all games and apps, will be deleted.

Further information at
https://support.xbox.com/help/hardware-network/console/reset-console-to-factory-defaults

Kind regards
Renato