How do I fix my Xbox app?

Hello Rushmazing,

I understand how challenging this issue can be. I'd like to help you find a solution.

Can you try creating a new Windows user account (local) and launching the Xbox App from there? Sometimes this type of issue can be related to a problem with the user profile.

Let me know how it goes, and I'll be here to support you.

Hi Obsorby , my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

Have you tried to run a system scan?

Open the Terminal window by pressing the Windows Key + X and Select "Open Powershell as Administrator".

Type this command: sfc /scannow

Press Enter.

If any error is found, follow the prompts to fix it.

Then let's try to reinstall the XBOX app again.

Please, follow these steps:

1) Click Start, type Powershell and run as administrator.

2) Copy the commands below and paste them (individually) on the Powershell window.

Get-AppxPackage *Xbox* | Remove-AppxPackage

Get-AppxPackage *xboxapp* | Remove-AppxPackage

Then, restart your computer, then install the XBOX app, and try again.

Let me know if it works!

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this. I am here to help.

Since you're unable to update both the Xbox app and Windows 11, you will need to perform the Windows Update Troubleshooter:

If you get an error code while downloading and installing Windows updates, the Update Troubleshooter can help resolve the problem.

Select Start > Settings > System > Troubleshoot > Other troubleshooters. Next, under Most Frequent, select Windows Update > Run.

When the troubleshooter is finished running, it's a good idea to restart your device.

Next, check for new updates. Select Start > Settings > Windows Update > Check for updates and then install any available updates.

If the problems aren't all resolved, try running the troubleshooter again to check for additional errors, or see Fix Windows Update errors and follow the troubleshooting steps:

https://support.microsoft.com/en-us/windows/tro...

Reference link: https://support.microsoft.com/en-us/windows/win...

Make sure all updates both to the app and to windows have been installed

Hello!

We haven't heard from you in 72 hours, so we assume that your issue has already been resolved. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Microsoft Community.





Thank you for understanding.