How do I fix my mouse on my Xbox? (Series S)

Hello Chefwind,

Thank you for posting in Microsoft Community.

We understand that were having issues with your mouse connected to Xbox Series S. Let us check on this together and sort this out in timely manner.

We would like to ask for clarification of your concern:

• May we ask if you were having issues on specific game or app?
  
• Also, is using left click while holding right click of the mouse configured (mapped) in the settings of game or app?
  

Try updating your console's firmware to the latest version. This may help resolve any compatibility issues between your mouse and your console. You can check for updates by going to Settings > System > Updates & downloads > Console update.



If updating your console doesn't work, you may want to try using a different mouse to see if the issue persists. If the problem only occurs with your current mouse, it may be a hardware issue with the mouse itself. In that case, you may need to contact the manufacturer for further assistance or consider purchasing a new mouse.



We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.

Sincerely,



Microsoft Community Moderator

Hi No Yes3,

Thank you for posting in the Microsoft Community.

After further consultation and research, we recommend that you speak with our live support. Due to the complexity of the issue, it’s best to work with them as they have the necessary tools to further diagnose the issue and provide you with a timely resolution.

To contact live support, please follow the guide below:

1. Please use this link: Contact us | Xbox Support
   
   1. Scroll down and look at the lower left side if you can see the page matches the country/region you are currently located.
      
   2. If not, please select the country/region it is showing and select the correct one among the list.
      
   3. Make sure to use to check the available contact times of the support.
      
   4. Select the "Contact Us" button
      
   5. Select the drop-down menu options that will match your concern.
      
   6. The next window will provide you with support articles based on your request and we recommend reviewing the relevant articles before selecting the "See contact options" button.
      
   7. On the final window, you will be presented with multiple options. We suggest selecting either the "Chat online" or the "Request a call" options to speak with someone. Be sure to provide as much detail as possible.
      
   8. If you cannot get connected to the support, please use the Virtual Agent and enter this exact phrase, "Talk to an agent".
      
   9. Should you encounter same issue and have an error message please let us know so we can forward your findings to the Internal Support Team.
      

Good day!



We haven't heard from you in 72 hours, so we will consider your issue resolved. If you do need further help, please create a new thread to discuss your concerns through this link: Create a new question or start a discussion (microsoft.com), as we will not be monitoring this thread going forward.



Thank you for your understanding.


Respectfully,



Microsoft Community Moderator

Hi, and thanks for reaching out. My name is Miguel O., Sorry to hear you're experiencing this issue!

There are a few things you can try to fix mouse input lag and jumpy cursor movement on your Xbox Series S:

1. Make sure your mouse is fully charged or plugged in. A low battery can cause input lag.

2. Check your mouse for any physical damage, such as a bent or broken USB connector.

3. Make sure your mouse is up to date. You can check for updates in the Xbox Accessories app.

4. Try a different USB port on your Xbox Series S to see if that resolves the issue.

5. Make sure your Xbox Series S is not too far away from your mouse, as a weak wireless connection can cause input lag.

6. Try adjusting the mouse pointer speed in the Xbox Accessories app.

7. If you are using a wireless mouse, try using a wired one to see if that resolves the issue.

If your problem persists or the problem is fixed please let me know!

Hi cliff,

Yes im playing with mouse and keyboard on the Xbox X. My mouse and keyboard work perfectly fine on pc. Its only on the xbox. There's quite a lot of people who have the same bug on the Xbox Series, check this: https://reddit.com/r/Seaofthieves/s/2CW2p8rXoq

They all have the same problem. I hope you guys can test it out and fix it soon.

Regards