How do I fix my headset

Gabriela Araque · May 5, 2024

This morning when I got on Fortnite plugged in my Xbox One chat headset into my Xbox One controller it didn’t work and when I started a party it said microphone not detected. When I pressed the mute button it turned orange so I turned it back off and it still didn’t work. What else should I do?

:)

kyle_m4496

Got it, I recommend changing your communication privacy settings again, power cycling your console, and then changing them back to allow game chat. This may help refresh your account's privacy settings.

To power cycle:

Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

Turn your console back on by pressing the Xbox button on the console or on your controller.

Please reach back if you have further questions.

Thanks,
Kyle

Tiffany Logan1

Yes, I've played other games and it's happened, the only time I can talk to me friends is in a party chat. But I have a friend who plays on a ps system.

kyle_m4496

Right, so it happens in all games, is that correct?

Make sure your privacy settings allow game chat communication:

Press the Xbox button to open the guide and select Profile & system > Settings > Account > Privacy & online safety > Xbox Live privacy. Select View details & customize > Communication & multiplayer

Thanks,
Kyle

Nkosana23

Hi. My name is Brilliant and I am happy to assist you today.

You can try reset your device:
Hold down the headset's power button and the mute button simultaneously (both buttons are located on the left earcup), and then quickly plug the USB-C cable into your console, PC, or outlet. If the hard reset is successful, the headset should power off. Turn the headset back on.

For more details on the above and more troubleshooting tips, kindly visit: https://support.xbox.com/help/hardware-network/accessories/troubleshoot-xbox-wireless-headset#:~:text=Reset%20your%20headset&text=Hold%20down%20the%20headset's%20power,Turn%20the%20headset%20back%20on.

I hope this helps resolve your query.

ENRGY3

Hello, Gabriela! Thank you for choosing XBOX support forums. I am an Xbox Ambasador and I am pleased to assist you today.

If your friends can't hear you, first make sure that your mic isn't muted, then check in headset settings that Auto-mute is not set to High (try turning Auto-mute off). If that doesn't fix the problem, restart both devices. You should also check to see if a firmware update is available for your headset.

I hope this answered your question! If it did, please give make this an answer!

How do I fix my headset