how do I fix my game installation?

Hi, Jack! Thank you for your reply and additional information.

Would you mind giving these possible solutions a try?

- Go to Settings > System > Updates
- Apply any available system updates.
- Try installing the game again.

-----

- Cancel the installation/update process for Fortnite
- If Fortnite appears under your installed games, try uninstalling it.
- Press and hold your console's power button until it shuts down.
- Unplug all external storage units from the console, and leave them like that.
- Unplug your console's power cord for 5 minutes.
- Plug the power cord in.
- Try installing Fortnite on the console's internal storage while your external storage units are unplugged.
- Wait until the installation is complete to plug your external storage in.

* If Fortnite used to be installed on your internal storage and the previous steps didn't work, make the external storage unit your default install location at Settings > System > Storage devices > Change install locations. Then try reinstalling the game.

-----

- Cancel the installation.
- Try connecting your console to a different network, and reinstalling the game. Please note that even a phone's hotspot would work for testing purposes.

In addition to trying a different network, I'd suggest changing your console's DNS servers. To do so:

- Go to Settings > General > Network settings > Advanced settings > DNS settings > Manual >
- Set the Primary DNS to 8.8.8.8 and the secondary DNS to 8.8.4.4.

* You can also try 1.1.1.1 and 1.0.0.1 respectively.

- Restart your console.
- Try installing the game again.

-----

• If the previous steps don't work, and you continue to get an "Installation Stopped" error every time you try to install the game, then it's likely the original installation of this game was corrupt. In this case, I'd suggest performing a complete factory reset of your console.

* If you have an external storage unit you'd like to move some games to before doing the reset, you can do so at Settings > System > Storage devices > Select your internal storage > Move or copy.

To do so:

- Go to Settings > System > Console info > Reset Xbox > Remove everything
- Keep in mind you will need an internet connection and your account details (for each account) to sign in again.

* Note: Resetting your console to its factory defaults erases all accounts, saved games, settings, and home Xbox associations. Anything not synchronized with Xbox Live will be lost. If your console has been constantly connected to the internet and the Xbox Network, your saved data should be backed up on the cloud.

- Once the reset is complete, try installing Fortnite before any other game.

-----

Please let me know if this works, I'll be looking forward to your reply.
Best regards.

Now if I was to just buy a new Xbox would this resolve my problem

Hi, Jack! Thank you for reaching out.
I'm AJ, an Independent Advisor for the Xbox Community.
I'm sorry you are experiencing issues with Fortnite.

If you don't mind, I'd like to ask you a few questions:

- May I ask which Xbox model you are using?

- Are there any external storage units plugged into your console? If so, may I ask where Fortnite is installed?

- To clarify, are you experiencing issues installing/updating other games?

Thank you! I'll be looking forward to your reply.
Best regards.

Hi, Jack! Thank you for your reply.

Yes, you should have no problems installing Fortnite on a new console. However, please note purchasing a new console is not necessary nor I'm recommending it. The troubleshooting methods above should work for your console's problem installing this game.

Please feel free to reach out if you have any further questions, I'd be happy to help.
Best regards.

Hi I’m using the Xbox one s

And I have a 2 terabyte hard drive plugged into my Xbox