How do I fix my friends list

Hello!

I'm an independent advisor and a member of the Xbox Community just like you.

I will be glad to help you.

Login at this link

https://account.xbox.com/Settings

And in the part of "Xbox Series X|S, Xbox One, and Windows 10 devices Online Safety" set all features related to multiplayer, communication and friendship to "Allow".

In the "Privacy" section put everything for everyone, except for the personal data options, that's up to you.

Then go to your network settings and in advanced options change the DNS to primary 8.8.8.8 and secondary 8.8.4.4

Try to perform a cache clear with the following steps.

1. Press and hold the Power button on the front of your Xbox One until the console turns off.

2. Unplug the power cord from the back of your Xbox One.

3. Wait a minute, and then plug the power cord back in.

4. Press the Power button on your Xbox One to turn it back on.

5. Your cache should be clear at this point.

I hope the information has been clear, I will be attentive to any questions you may have.

Best Regards.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

Can you please confirm that you’re signed in under the correct account? Please sign in to https://account.xbox.com/profile and check your friend list from there and make sure that you’re signed in on the Xbox Series X under the correct account.

The problem is only on my Xbox. I recently added a friend and today realized that the friends list was frozen again and that I could only see if they were on or not is by clicking onto their profile. Also I am signed into the correct account.

Hi Alister!

I am sorry to hear about what happened. This is clearly not the situation I want you to be in. Let's do our best to get this sorted out.

To further isolate the issue, please try to sign in a different Xbox account or profile to your console to check if the same issue persists. Please also check your main account via the Xbox app on mobile or https://account.xbox.com/Profile website if you could see your friends list just fine.

Multiple people are reporting the same issue, so it seems to be an Xbox server issue. You can report the issue at http://xbox.com/status