How do I fix my controller so it lets me scroll

Hello Lilah Hinton,



We haven't heard from you, so we assume that your issue has already been addressed. We will not be monitoring this thread moving forward so, if you need further assistance, please create a new thread to discuss these concerns by clicking this link: Create a new question (microsoft.com)





Thank you for your understanding.



Respectfully,

Hello Lilah Hinton,



Greetings!



Thank you for posting in Microsoft Community.



It seems that your controller is not allowing you to scroll or click in the Fortnite app. Let us check and see on what we can do to help resolve your concern in a timely manner.

Here are the troubleshooting steps that we can perform:

1. Restart your Xbox Series S console and try again. Sometimes a simple restart can resolve controller issues.

2. Make sure your controller is properly connected to your console.

3. Try using a different controller to see if the issue persists. If possible, test with a different controller to see if the issue persists.

4. Check for any available updates for your controller and install them if necessary. Update Controller Firmware: Go to Settings > Devices & connections > Accessories and check for any available updates for your controller.

If you don’t want to link an account, follow these steps:

• Launch Fortnite on your Xbox.
  
• When prompted to link an account, select “Don’t link”
  
• If the controller isn’t responding, try using the D-pad or left stick to navigate and select.
  

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,

Hello Ian,

Thanks for coming to the forums. We understand having issue with controller stuck in down position. Try taking the battery pack or batteries out of the controller. Leave it unplugged from the console also for about 5 minutes. Personally had this issue my
controller was flipped upside down on couch when turned console on so it kept scrolling even when the thumbsticks were not being pressed. Did what i suggested and it fixed the issue for me. Let us know how it goes.

Thanks,

Brad

is there another way? Because my controller won’t let me scroll to the settings..

Hi PaulBartlett6

Have you run the steps in Update xbox wireless controller? All controllers you use need to run the firmware update.

I prefer the usb method.

I recently got a notification that a controller update was required.