How do I fix my account

It sounds as though you had auto-renewal turned on and they were not able to charge your card. You would need to contact support and speak to billing for assistance. 1-800-4my-xbox if you're in the US/Canada or http://support.xbox.com/contact-us

Hi Lan!

As a reminder, please do not let anybody get into your account. Only you (the owner) should have access to your account. It's our responsibility as an owner to take precautions of our account safety and security. Make sure that you update your account password and also review your security information via https://account.microsoft.com > Security.

Going back to the issue, for us to isolate it, try to sign in a different Xbox profile and see if you get the same issue. I believe that it's not an account issue.

For our basic troubleshooting steps, let's power cycle your router and your console.

For your router, unplug its power adapter from the source and wait for at least a minute before turning it back on.

For your console, press and hold the Xbox power button for 10 sec until it turns off. Unplug the power supply for 30 sec. Plug it back in and turn it on again.

If you have a different network connection like mobile hotspot, try connecting your console there.

Don't forget to test your connection.
Press the Xbox button to open the guide.
Select Profile & system > Settings > General > Network settings.
Select Test network connection, Multiplayer and NAT type.

Let me know the results.

Hey there!

Nice to meet you! I'm Darhyl, an Independent Advisor. I'm sorry you are experiencing this. I am here to help.

Just a friendly reminder that for enforcement actions there is a dedicated team that handles them which is the enforcement team. I’m sorry but the reason and all details are only available on your end.

The only best option is to file a case review if your account is eligible. Here's how:

Sign in and visit the Enforcement history page.

Note If you’re a member of an Xbox family group, an organizer in your family group must sign in to their Microsoft account to review your enforcement details before they can submit a case review on your behalf.

If you’re an organizer of an Xbox family group, you can choose the gamertag of the account that you’re reviewing under Viewing enforcement history for. Under Enforcement history or Active suspensions you may find active enforcements for your account, or one that you’ve selected.

Choose an enforcement action to review more info about the cause and effect of the enforcement in the pop-up window.

If the enforcement action qualifies for case review, you can select Submit an appeal to receive more info from Xbox Safety.

After you’ve completed the form, select Submit.

Reference link: https://support.xbox.com/en-US/help/family-onli...

Thank you for your kindness and understanding. I hope you have a great day!

If your account is not yet of legal adult age according to the birthdate you entered when you created your account, you need the help of your parents who have an adult account.

Your parent needs to go to
https://account.microsoft.com/familyand add your child account to their family, if not already done so.

After your account was added to the family, your parent needs to go to
https://account.xbox.com/settings and sign in with their adult parent account again.

After signing in, your parent should see all accounts existing in the family. Your parent then has to click on your account, and then make the necessary online and privacy settings to your account.

There are categories for "Online and Privacy", "Windows 10 and Xbox One" and "Xbox 360". Whenever a change is made under such a category, your parent has to save the setting with the button at the bottom of the category before changing to the next category.

For Minecraft, you need to be allowed to see creations made by other players and upload your own creations under Online and Privacy. If you wish to play on public servers, this needs to be set to everyone. If you only play with friends on your friend list
on Xbox Live, the Friends setting should be sufficient.

On the Windows 10/Xbox One category, you need to be allowed to join online multiplayer and play with people outside of Xbox Live.

All other settings should be set how you and your parent see fit.

After the settings were saved, you need to sign out of your account on the device you use (e.g. your whole user session on Windows 10, or if playing Minecraft on iOS or Android and the likes, sign out of the game and back in).

Now you should be able to play online multiplayer on Minecraft.

If this has already been setup, you can't add a parental account unless you are yourself a parental account.

Click here to find which account are what:

https://account.microsoft.com/family/