How do I fix/factory reset controller?

Hello Mowgli2313,

Good day and we you are well today.

First, I would like to offer our deepest apologies for the lack of a timely response to your question. We suffered some unexpected staffing issues over the holidays and clearly we let you down. Can you please let us know if you still need assistance with this, or if you already solved it through another path?

Again, our apologies, and thank you for your understanding as we try to catch up.

We look forward to your reply.

We will be glad to follow up and help you.

Sincerely,



Xbox Forum Moderator

Microsoft Community

Hi Mowgli2313,

We haven't heard from you for 72 hours, so we assume the issue has already been resolved. We will not monitor this thread going forward, so if you need further assistance, click this link to create a new thread to discuss these issues. Create a new question or start a discussion (microsoft.com)





Thank you for your understanding.

Kind regards,



Xbox Forum Moderator

Microsoft Community

how do i fix this error without having to factory reset

Hi Fishay F! I hope you are well, delighted to be able to offer you my help!

We're sorry you can't add your account to the console again. Continue by powering off and unplugging the console, unplugging the network hardware, and turning off both devices for approximately 2 minutes. After 2 minutes, reboot the network hardware and wait for the service to resume. Once the service is restored, restart the console and try again.

Best regards,
Daniel.

Hi and thanks for reaching out. I hope you’re doing well. I'm an Independent Advisor and a Microsoft user like you and I'll be happy to help you.

Yes, you should be able to re-download any games that you have purchased after doing a factory reset on your Xbox. When you sign in to your Xbox account after the reset, you should see all of your purchased games available for download in the "Ready to install" section of the "My games and apps" menu.