How do I fix cloud gaming?

Hello Stevie M, My name is David. I am an independent advisor, happy to help you today.

I'm sorry to hear that you're experiencing issues when trying to play cloud gaming on your Xbox. Here are some suggestions that might help you fix the problem:

Check connectivity: Make sure you have a stable and fast Internet connection. Cloud gaming requires a strong connection to work properly. You can run an internet speed test on your Xbox Series X to make sure your connection meets the minimum requirements.

Update your console: Make sure your Xbox Series X is updated with the latest version of the operating system. Updates typically include performance improvements and bug fixes that can impact the cloud gaming experience. Go to Console Settings and look for the system update option.

Check controller compatibility: Not all controllers are compatible with cloud gaming. Make sure you are using an official Xbox controller compatible with your Xbox Series X. If you are using a third-party controller, it may not work properly with cloud gaming.

Restart your console: Try restarting your Xbox Series X. Sometimes this can fix temporary issues and restore connectivity to the cloud service. Turn off the console, unplug it from the power source for a few seconds, and then turn it back on.

Try another cloud game: If the issue persists with a particular game, try playing another cloud game to see if you also experience the same issue. This can help you determine if the issue is related to a specific game or the cloud gaming feature in general.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best regards.

I requested it Thursday and I believe it was approved the same day or Friday

Refunding a game shouldn’t cause problems like these. However, this can be just a coincidence.

I would like to ask, may I know when you requested a refund for the game and when it was approved?

Hello Graham, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.

Not a Microsoft employee.

I understand you're having trouble when trying to play this game via cloud gaming. Let's try to sort this out.

However, before that, I would like to ask:

If you try playing a different game by using cloud gaming, do you experience something similar?

Are you able to test if the inconvenience persists with Need for Speed when trying to play with a different device like your mobile phone or a PC?

What procedures you tried to fix this prior to your post creating?

Please try waiting a few days before trying again, just to give time to the servers.

At the moment, I wasn’t able to replicate the inconvenience. Actually, I played the game for a couple of minutes.

However, if the inconvenience persists, I highly encourage you to report the problem to the team Xbox by using the “feedback” option on Xbox.com/play or by following the steps provided in this article:

https://support.xbox.com/help/account-profile/m...