How do I fix a compatibility issue?

When it's listed as S/X, it's referring to the Series S/X not the One. If there is a One version of the games you're wanting to play, you would need to make sure to get that version of the game, not the Series S/X version.

The One version of Hogwarts Legacy is currently available for preorder and will release on April 4.

You can't. If you have an Xbox One S and the game is for the Series S|X, you'll need to buy the latest console or request a refund if you have already purchased an incompatible game.

The same applies the other way around too. If a Xbox 360 game is not backward compatible, then there is nothing that can be done to play the game on the Xbox One or Series X|S.

We have rolled out a fix for this issue - can you confirm you are able to get into the game now?

Hello Jackson Manley,

Thank you for posting in Microsoft Community.



We understand that you are trying to play on Xbox Series S and you were unable to load up game/s, Microsoft Store and allow you to join party. Let us check on this together and sort this out in timely manner for you to get back to gaming.

Based on your description, you have a good connection which is important in setting up your account on Xbox and connect with your friends to play. There is a possibility that the issue is about the Xbox Network, it could be you are on restrict NAT Type or getting error message about the Teredo and this has to be fixed with your expertise of your network connection or with the help of your ISP.

To begin, kindly go to Xbox Console's Settings.

• Select Network and Network Settings.
  
• Look for NAT Type.
  
• Please reply with a screenshot or picture of the Xbox Network.
  

This is our way to see on what troubleshooting steps you can try. For the meantime, you may check on these resources:

Troubleshoot NAT errors and multiplayer game issues | Xbox Support

(The later part of this support article is for Xbox Console troubleshooting but the definition of the NAT Type can be found on this topic.)

Troubleshoot network connection errors | Xbox Support

(This has both Xbox Console and PC troubleshooting; you may skip the Console part.)

Troubleshoot multiplayer connection errors | Xbox Support

Tip: You must have a NAT Type of Open or Moderate (making sure one of your friends is Open NAT) and have no issues with network.

We look forward to your response. Kindly let us know, if there is any misunderstanding or clarifications of our description by sending us a reply.



Sincerely,



Microsoft Community Moderator