How do I find my controller

Hi Francois, my name is Oskayra independent consultant.

I am very sorry that you are having trouble finding your controller. Here are some steps you can try:

1. contact the shipping company: The shipping company should be able to track the shipment of your controller. If they don't have it, they can help you initiate an investigation. If not, you may be able to sue.

2. Contact Microsoft. Microsoft should be able to provide you with more information about the status of your repair.

https://support.microsoft.com/

3. File a complaint. If you cannot find your controller, you can file a complaint with the carrier or Microsoft.

You can contact Xbox Support directly for assistance with the process.

To contact our Xbox Support team, please click on this link.

https://support.xbox.com/contact-us

Once on the page, you will see options to contact them by phone or live chat.

I hope I've helped you!
Oskayra

Hello Jackson, this is Manuela. I'm an Independent Advisor and community user like you, ready to assist with this.
Not a Microsoft employee.

I’m afraid to say that’s not possible to track an Xbox controller by using your mobile phone.

If i'm looking for something then i find using my eyes helps a great deal.

Other than actually coming to your house & looking for it for you i'm not sure what you want us to do.

Hi. My name is Brilliant and I am happy to assist you today.

In order to access the access Pin options, you Press the Xbox button to open the guide. Then select "Profile & system" -> "Settings" -> "System" -> "Access restrictions".
There you will find options to create or remove an access Pin.

To reset the access Pin, you have to know your Microsoft account password and have it signed in on the console.
1. Follow the steps to remove an access Pin.
2. When you’re prompted to enter the access PIN, enter an incorrect PIN three times, and then enter your Microsoft account password to remove the access PIN.
3. If you want to create a new access PIN, select Create an access PIN and follow the steps.

I hope this helps resolve your query. Have a great day.

Hi,Tyler! I'm Luis, a fellow Xbox Gamer . Thanks for reaching us out here.

You can check if you have previously assign that controller to your profile

Press the Xbox button  to open the guide.

Select Profile & system > Settings > Devices & connections > Accessories.

Select the controller, and then the More options icon (…). Assigned to shows the current account assigned to that controller.

Other method would be to check the serial number. I do not know if you ever checked that though