How do I finalise the change to my gamertag?

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Serena_2197, the Gamertag exchange process is completely automatic by the Microsoft system, if an error message appears at the time of the exchange, do not try again, wait and try again later.

If possible try another type of browser.

You can try to contact the Xbox Support by chat via link below.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

Hi,

Thank you for the reply. I’ve tried this quite a few times over the last 3 days and it’s the same both on my phone and laptop, I also don’t have an Xbox to attempt on either. Is there anything else I should try?

Because.it's.not.if you changed before

But if you had been given a random.gamertag

Since you have.a custom. Gamertag. Already you don't qualify

Hi. My name is Mel and I am an independent advisor. Because you already have a custom gamertag it means u have to pay to change it. You could try xbox support and see if they will let u change it free of charge but they will likely say the same thing. Have a lovely day.