How do I escalate to someone that matters?

Discus and support How do I escalate to someone that matters? in XBoX on Consoles to solve the problem; I purchased an Xbox One for my daughter about 2 years ago. 2 days ago the hardware failed and now the console won't connect to a network (internet).... Discussion in 'XBoX on Consoles' started by ShavedPenguin40, Jul 15, 2017.

  1. ShavedPenguin40
    ShavedPenguin40 Guest

    How do I escalate to someone that matters?


    I purchased an Xbox One for my daughter about 2 years ago. 2 days ago the hardware failed and now the console won't connect to a network (internet). Calling customer support made it worse, now I can't use the Xbox at all. The final determination for support
    was send it in for repair and pay to have it fixed. Microsoft should be ashamed that they allow consumers to buy a product that will fail within 2 years. Perhaps the $400 I put out for this console means nothing to this company but I can't believe this is
    the experience that they think is acceptable. If I bought and Iphone and it failed within 2 year, just wouldn't connect to a wifi network that company would go out of business. Anyways, enough ranting, how can I escalate my issues to someone that has some
    authority to impact the way consumers of this company are treated? This whole process has lost MS a customer for life and I will convince everyone possible to stop using them also.

    :)
     
    ShavedPenguin40, Jul 15, 2017
    #1
  2. CWperkins
    CWperkins Guest
    Support Help

    I am having trouble getting support to send me labels to ship my Xbox for repairs can someone direct me how to escalate my issue?
     
    CWperkins, Jul 15, 2017
    #2
  3. steeledwand7664
    steeledwand7664 Guest
    How do I get someone unbanned that I reported?

    Your friend would have to go to enforcement.xbox.com and file for a case review.

    The enforcement team is the only ones that handle suspensions (putting them on and taking them off of accounts)

    The case review process is the only way to contact enforcement to do anything about taking a suspension off of an account.
     
    steeledwand7664, Jul 15, 2017
    #3
  4. Internet Expert
    Internet Expert Guest

    How do I escalate to someone that matters?

    All Xbox consoles have a manufacturer's warranty of one year from the purchase date. After that, you have to pay to have it fixed, since it is now considered "out-of-warranty".
    There's no other way around this. You always have the option to get it repaired/replaced through here:
    https://devicesupport.microsoft.com

    Microsoft has an
    extended warranty     option, but it's only available for up to 45 days after the console purchase. I recommend taking advantage of any extended warranty offers for future purchases; hardware failures unfortunately do happen to a small percentage of people.
     
    Internet Expert, Jul 15, 2017
    #4
  5. Internet Expert Win User

    How do I escalate to someone that matters?

    All Xbox consoles have a manufacturer's warranty of one year from the purchase date. After that, you have to pay to have it fixed, since it is now considered "out-of-warranty".
    There's no other way around this. You always have the option to get it repaired/replaced through here:
    https://devicesupport.microsoft.com

    Microsoft has an
    extended warranty     option, but it's only available for up to 45 days after the console purchase. I recommend taking advantage of any extended warranty offers for future purchases; hardware failures unfortunately do happen to a small percentage of people.
  6. StazyM Win User

    Help, I have lost My MSP.

    Sadly, it was nothing to do with this matter.

    I spoke to Support and they have escalated it to the advocacy team.
  7. XBF Brad A Win User

    A family frustration - Repeated Account suspensions and blocked phone numbers

  8. starbaby1 Win User

    Xbox account Hacked

    How do I get in touch with someone. The problem is persisting and you should be able to go back to history and see this this fraud. It seems like the hackers have figured out your system and we're all paying for it. There has to be something you can do to help. We never received one email stating that someone requested to change his email. How can this happen? we only received it once the person had access to his account. How do I escalate this? I feel that someone should be able to verify that this is not my son on his account. Please help me please with getting in touch with someone. Thanks
  9. zeroice007 Win User

    How to handle this situation? Possible Catfish/ illegal usage of an individuals image/info

    I appreciate that. You say you escalated the issue do you need the individuals user name that this is happening to oor does that matter? Are you just getting information on the next thing that individual can do ?
Thema:

How do I escalate to someone that matters?

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