how do I disconnect my account from old Microsoft account that I don't have access to

Hi there! This is Virginia O.

I understand that you are experiencing unlink a Microsoft account.

I apologize for the inconvenienced this has caused you. I will do my best to help you.

To give you a heads up, when unlinking an account it is very important that you have access to the Microsoft account that you want to unlink from an account.

The first thing that we need to do is to recover the Microsoft account first and once you regain access to it, that's the time to unlink the account smoothly.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link for the account recovery: https://account.live.com/acsr

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

Hi Logan, I hope you're doing great despite the issue you're experiencing. I am an Independent advisor and I am here to help you in regard to your concern.

I'm sorry but as per Mojang "Once a Microsoft account has been linked to a PlayStation 4 account, neither the Microsoft account nor the PlayStation Network account can be associated with a different account."

In your case, you may need to check this link from Mojang themselves for an additional help and information: https://help.minecraft.net/hc/en-us/articles/44...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.

Hello Logan!

Welcome to the Microsoft Answers Community, a community sourced forum for answers and discussions. Sorry to hear you are having an issue with your Microsoft account link, let's see how I can help. Once a Microsoft account is linked to a Playstation account you are unable to unlink and link to a different account. Please see this excerpt from Minecraft Help:





If you can please use the Playstation or Microsoft account you originally used to sign up to continue playing. If you need additional assistance with this you will need to contact Minecraft Support here: https://help.minecraft.net/hc/en-us/requests/new

Additionally reading this help article on troubleshooting Playstation and Microsoft accounts may help.

PlayStation® Technical Support FAQ (Minecraft Support)

I hope this answers your question! If it did, let us know by marking this answer as the solution to help others! If you have more questions related to this, feel free to reply to this post.

Have a great day,

How do I disconnect my account when I can't log in?

I am not able to access Microsoft Settings

Hello, Afonso! My name is Mario and I welcome you to the Microsoft Xbox Community!

I can understand your concern and please don't worry I am here to help you.

In the following link you can follow the step by step process to recover your account: https://account.live.com/acsr

From there you can use a new email address to recover your account and have the Microsoft team contact you.

I recommend that you answer all the questions and do not leave any unanswered. It is important to follow the step by step process to recover your account. It can take up to 24 hours for the Microsoft team to review your account recovery request and contact you directly.

Please keep in mind that this is a public forum. I am an Xbox gamer like you and I am happy to help you with my knowledge. Unfortunately, I am unable to access your internal account information.