how do i delete a profile

Hi,

you're unable to remove xbox live accounts, you can change the sign in alias of that account here

https://account.microsoft.com/

Once signed in click on "your info" then "Manage your sign-in email or phone number" and it will ask you to sign in, sign in under "Account alias" click on "Add email address" and then swap
with a new email address and make primary then repeat the steps for your new account.

if you're doing these steps make sure you have made the new xbox live account first.

Let me know if you need more help.

Happy Gaming!

Go to Settings, and then select System.

Select Storage.

Select All Devices.

Select Gamer Profiles.

Select the gamertag that you want to delete.

Select Delete.

Select one of the following:

Select Delete Profile Only. This deletes the profile but leaves saved games and achievements.

Select Delete Profile and Items to delete the profile and the associated saved games and achievements.

Hi there,

I wish I knew how to help you with this one, but I believe that your best bet will be contacting MS Support directly, they should be able to walk you thru step by step correcting this 😀

I would suggest that you reach out to Xbox Support directly and explain the situation. They should be able to help you get your billing profiles in proper order.

Use the following link and opt to Chat with Xbox Support. https://support.xbox.com/contact-us

For step one, choose "My Account". For step two, choose "Manage Account". Skip to step four and then choose "Chat with Xbox Support".

If you no longer want them on your profile you can go to My Xbox>System Settings>Memory>Gamertags and delete the ones you don't want on the xbox. If your kids want to keep the profiles, you can choose to get a usb stick and move the profiles onto the stick.