How do i deal with someone harrassing my girlfriend when the matters extended to instagram?

So i have an issue, My girlfriend has been getting sexually harrassed on xbox live that due to the negligence of the offender spread to instagram, I find it maddening that i cant relieve the issue for her and im tempted to take matters to the legal system
because ive complained to xbox about it and got no results.

:)

 

How do I escalate to someone that matters?

I purchased an Xbox One for my daughter about 2 years ago. 2 days ago the hardware failed and now the console won't connect to a network (internet). Calling customer support made it worse, now I can't use the Xbox at all. The final determination for support
was send it in for repair and pay to have it fixed. Microsoft should be ashamed that they allow consumers to buy a product that will fail within 2 years. Perhaps the $400 I put out for this console means nothing to this company but I can't believe this is
the experience that they think is acceptable. If I bought and Iphone and it failed within 2 year, just wouldn't connect to a wifi network that company would go out of business. Anyways, enough ranting, how can I escalate my issues to someone that has some
authority to impact the way consumers of this company are treated? This whole process has lost MS a customer for life and I will convince everyone possible to stop using them also.

 

How do I escalate to someone that matters?

All Xbox consoles have a manufacturer's warranty of one year from the purchase date. After that, you have to pay to have it fixed, since it is now considered "out-of-warranty".
There's no other way around this. You always have the option to get it repaired/replaced through here:
https://devicesupport.microsoft.com

Microsoft has an
extended warranty option, but it's only available for up to 45 days after the console purchase. I recommend taking advantage of any extended warranty offers for future purchases; hardware failures unfortunately do happen to a small percentage of people.

 

Block communications with that person & report via your console.

 

And contact instagram... that is like twitter correct?

 

If you "don't know how TO when it matters," IMO she should move on.

I Indeed PRAY you bring in a lawyer.... I wish you well.

Please, complain all you want--- seems the "offender" is NOT negligent in an anyway... Just you.

 

That has got to be some of the most offensive "advice" I've seen in these forums yet.

 

How is harrasement over instagram an Xbox issue??? Like stated above Block mute, report and move on. Remember, this is not even the person with an issue......

Thanks for the helpful contribution Keda.......