How do I contact someone about getting console repaired?

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Samuel, If you are unable to open your warranty through the Xbox website, try contacting Xbox support using the link below.

Go to: https://support.xbox.com/en-US/contact-us/

See the bottom left part of the page and make sure that the page has the correct region that you are in (ex: United States - English for USA)

If not, click on it then select the correct region that you are in.

Check and confirm that you are within the available time of support under Contact times.

Click Contact us

Select the drop-down menu options that will match your concern.

On the page, see the provided support articles that may help you with your concern. Click See contact options if further assistance is needed.

On the next page, select either Chat online or Request a call option then follow or enter the needed details.

Hi Paige, my name is Rodrigo. I'm an Independent Advisor and a member of the Microsoft community and I'd love to assist you today.

I am sorry to hear that.

You can try asking for a refund again:

https://support.xbox.com/forms/request-a-refund

I also recommend you contact Microsoft Store Support.

You can use this link:

https://support.microsoft.com/help/28808/microsoft-store-contact-support

I hope this helps.

You can request a call back or chat with support at http://support.xbox.com/contact-us If you're not seeing those options, change your category

/topic until you do. Billing & Subscriptions and " I don't recognoze a charge" usually works for me.

Hi, I'm Miguel, community expert, I may not be an employee of Xbox, but I see you need some help, I'm Happy to help you.

The best way to communicate with Microsoft is by phone in my opinion or leaving a email:

I share the link where all the Service information for your console comes out and where a box appears on the right side of the page on how to contact Microsoft and the hours available

https://support.xbox.com/en-US/help/hardware-ne...

Hi there! My name is Darhyl and I’d be more than happy to help you with your query.

I'm sorry you are experiencing this with your Microsoft account being compromised.

You are correct not to provide any sensitive information here. Just a gentle reminder that we are only Xbox gamers just like you here in the community. We are not Microsoft employees and we do not have tools to access any Microsoft System.

From the official Microsoft article: https://support.microsoft.com/en-us...-account-24ca907d-bcdf-a44b-4656-47f0cd89c245 Kindly try to follow the instructions in the interactive tool in order to recover your account.

If the steps above didn't work, you will need to reach out to Microsoft Xbox Support for further escalations as they have the tools and resources to properly investigate this case.

According to Microsoft Agent | Moderator, XBF Brad A and Xbox Ambassador, CosmicCraze:

https://answers.microsoft.com/en-us...-support/988332e4-631f-457c-8bc8-210e7a19be37 and https://answers.microsoft.com/en-us...ive-chat/b75d470e-8c19-4399-bcc9-e6e0bc2ec2fd

Here's how to contact Xbox Support:

"Chat Support:

> Visit the Xbox Support website: https://support.xbox.com/en-US/contact-us/
> Click on the "Contact Us" button in the right of the screen.
> Select the issue you need help with and click on the "Next" option.
> Sign in to your Microsoft account.
> Follow the prompts to connect to a live chat agent.

For Callback Support:

> Select Xbox One
> Select See more options then subscription changes
> Select Show Contact options
> Select Request a call from support

Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives a request for a call from support as a contact option.

If you're unable to contact them, try again at a later time."

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best Regards,
Darhyl