How do I contact in person a recurring billing with my late husband live XBox account?

Discus and support How do I contact in person a recurring billing with my late husband live XBox account? in XBoX Accessibility to solve the problem; My husband passed away years ago from cancer. I am still getting billed for his XBox live because it was put on my credit card. His email address will... Discussion in 'XBoX Accessibility' started by WendyYaworski, Nov 18, 2020.

  1. How do I contact in person a recurring billing with my late husband live XBox account?


    My husband passed away years ago from cancer. I am still getting billed for his XBox live because it was put on my credit card. His email address will not work to recover the account. I do not know any of his sign-in information. It is impossible to get
    a hold of a real person if I don't have this info since everything is virtual. I am extremely frustrated at how microsoft does not allow some sort of contact for problems like this. Does anyone know of a way to get through to this company? I have thought
    about contacting CBC Market Place to have an documentary done on their poor communicatons.

    :)
     
    WendyYaworski, Nov 18, 2020
    #1
  2. xA7XxDeathBat Win User

    How do I contact in person a recurring billing with my late husband live XBox account?

    Good morning Wendy, I am very sorry for your loss, and the headache this issue is causing you. I have checked through Microsoft's official page on related matters and found this section below:

    If you do not have access to the account
    Ensure that any subscriptions to Microsoft are cancelled. You may stop any subscriptions to Microsoft by closing the customer’s bank account or credit card, revoke authorizations or informing the bank. Outlook.com and OneDrive accounts will be frozen after
    1 year and any email messages and files stored on OneDrive will be deleted shortly after. Microsoft accounts expire after two (2) years of inactivity. For more information, read section 4 of the Microsoft Services Agreement.

    I have had to deal with a similar issue with a different service, and I had to go the route of calling my Credit Card company / Bank and revoking the authorization for the recurring charge. It should be no issue as the charges are on your card and under your
    name. Microsoft has strict security on the accounts and it is very difficult to get access, even in the worst of situations.

    I hope this helps, and I apologize that there isn't more I can do to assist.
  3. Lillithvain Win User

    Change Region trouble

    How did you accidentally switch it to Serbia? And, where are you... USA? Regardless, since you have already done a migration in the last 90 days you would have to contact Xbox LIVE Support so that they can escalate your issue to be resolved by a higher
    tier of support. However, if you are in a country or region where Xbox LIVE Gold Memberships are NOT available, you would need to stop recurring billing, otherwise, your Xbox LIVE account will remain active but it simply will not work. To find more info
    about stopping recurring billing go to
    support.xbox.com/.../cancel-xbox-live-gold-subscription or contact Xbox LIVE Support.
  4. XBF Ihssane Z Win User

    XBox Live Gold subscription

  5. MoeZArts Win User

    Assinatura

  6. XBF Ezra G Win User

    cancel XBox Live subscription

    Hello Travis,

    Thank you for your post. Please refrain from posting personal information on the forums. I understand you are experiencing an issue cancelling your subscription, please check out the following article for steps on how to do so:

    Cancel Recurring Subscription Charges
    . If you are unable to cancel the subscription, please use the
    Contact Us portal to speak to an agent.

    I hope this helps.
Thema:

How do I contact in person a recurring billing with my late husband live XBox account?

Loading...
  1. How do I contact in person a recurring billing with my late husband live XBox account? - Similar Threads - contact person recurring

  2. give me contact with PERSON

    in XBoX on Consoles
    give me contact with PERSON: give me contact with PERSON 2ddaa1c4-03a0-40ab-909f-a4bfb05ab751
  3. I need to contact in person with Xbox support. My account has been banned with no reason

    in XBoX Accessibility
    I need to contact in person with Xbox support. My account has been banned with no reason: Hello. I received an email that my account has been banned. I don't even play online games. This seems to be a mistake. I have spent a lot of money in my account during the past years, and have...
  4. How do I contact a live person or email someone

    in XBoX on Windows
    How do I contact a live person or email someone: I need a person to talk to 339f41ee-3659-4df6-ba8e-65d22cb27cdc
  5. My account has been hacked i need to change log in info how do i contact a real person not...

    in XBoX Accessibility
    My account has been hacked i need to change log in info how do i contact a real person not...: Account has been hacked how do i contact a real agent not a virtual agent f1eee7c0-56a5-4f8c-9d2b-ef071cf841d6
  6. How do we contact a person at microsoft for failed repair/service?

    in XBoX on Consoles
    How do we contact a person at microsoft for failed repair/service?: Hello, We recently had our Xbox Series X serviced for an 'In Warranty' repair. The problem was a power issue where the Xbox would turn off after 30 seconds while not displaying anything. Once...
  7. FedEx lost my Design Labs controller. How do I contact a living person to look into the issue?

    in XBoX on Windows
    FedEx lost my Design Labs controller. How do I contact a living person to look into the issue?: FedEx Lost a $240 custom design lab controller. I'm trying to contact someone via email or chat to look into this matter. There are no direct links anywhere, on "help bots" that are nothing but...
  8. How do I contact an actual person at microsoft for Xbox hardware repair support

    in XBoX on Consoles
    How do I contact an actual person at microsoft for Xbox hardware repair support: Hey, I have been trying to organise a repair request for my son's wireless xbox headset and keep getting sent in circles to the contact us section, but every time i try to request a call back it...
  9. Best way to contact Microsoft and speak to a person? Didn't receive a gift card that was...

    in XBoX on Windows
    Best way to contact Microsoft and speak to a person? Didn't receive a gift card that was...: I pre-ordered the ultimate version of Forza Horizon 5 via the Xbox store and there was a Microsoft Reward punch card available. It was for 5,000 points and also a £4 gift card provided you also...
  10. Terrible Delivery Experience (still waiting) How do I contact an actual person at...

    in XBoX Accessibility
    Terrible Delivery Experience (still waiting) How do I contact an actual person at...: I had to return my son's Elite 2 controller under warranty, because of a known problem with the sticks. I returned it to Microsoft UK in Northampton who turned it around very quickly and it was...