How do I contact a actual agent my account is locked says to many requests I go to reset it...

Hello, Epicly! I'm sorry to hear that your account is locked. Please note that we do not have access to anyone's account here, but I'll do my best to assist you the best I can.

Microsoft typically locks your account for security reasons. This is a temporary measure, often lasting 24 hours, but in some cases, it can take anywhere from 15 to 30 days. This process is designed to protect your account and ensure that only you, the rightful owner, can make changes while preventing unauthorized access.

Being locked out of your Microsoft account can occur for various reasons, usually for security purposes. Here are some common reasons:

1. Suspicious Activity: If Microsoft detects any unusual activity, like unfamiliar sign-ins or changes to your account, it may temporarily lock your account to protect it.

2. Multiple Failed Login Attempts: If you’ve entered the wrong password several times, your account may be locked to prevent unauthorized access.

3. Recent Security Changes: If you’ve recently updated your account information (such as your password or security settings), Microsoft might lock your account temporarily as a precaution to make sure only you can make those changes.

4. Account Recovery Process: During account recovery, a temporary lock may be placed to ensure the process is secure.

5. Violation of Terms of Service: In rare cases, an account may be locked if it’s found to be in violation of Microsoft’s terms, such as engaging in spamming or other harmful activities.

You can try submitting a form here to reactivate your account:

https://www.microsoft.com/en-ph/concern/Account...

Thank you!

Hi and thanks for reaching Microsoft Xbox gamer's community. My name is Josef.

I'm an Independent Advisor and a Microsoft Xbox user like you.

Hope you're doing great today despite this Perdition666

I understand that you need assistance with your previously request for a replacement.

Would be great assist you from here, but is not possible due to here in the community forums is not possible to assist you with this process / tell your the specific email / modify or share account details due to these forums are public. (Even if a Microsoft agent replies, they can't assist you)

I can advise you to request a call via support page or use the Windows Get Help app

Hope it helps, and sorry for the situation

Hello this is Virginia O.

I understand that you want to recover a hacked account.

I apologize for the inconvenienced. And no worries now because I'd be happy to assist you today.

To recover your account please visit this page to be guided with the process:

https://support.microsoft.com/en-us/account-bil...

In here you will be given the steps and instructions as well on how to regain access to your account.

Here is the direct link for the account recovery: https://account.live.com/acsr

When you submit a recovery request online, please provide the nearest answer to all the asked questions.

And it is important to not leave any questions unanswered.

Please be guided with the steps and instructions on how to answer the account recovery form.

A friendly reminder, I don't work for Microsoft which is why I do not have a direct access to your account and if incase that the steps won't work please reach Microsoft Support: https://support.xbox.com/en-US/contact-us for further assistance regarding the recovering your account.

Thank you for your cooperation. Have a great day!

amazingly the situation gets even more stupid the more this goes .

yesterday spent 5 hours on chat with support because the agents lost connection time after time , the last one was in conversation with me for over 2 hours and i explained it very well still get an email from a manager saying things about how to unlock accounts , contact enforcement etc.. when i never requested it or worse i said my complain had nothing to do with unlocking accounts .

Sent a complain to the Buscond email who logged a support request on Azure for some reason i have no clue , 6.7 hours later the request was closed because someone said they dont deal with locked accounts.

Someone on that pathetic company knows what a complain is ?

someone over there understands that when people says "i am making a complain against xbox that has to do with the damage i took with the consecutive mistakes from agents "" , the reason is explicite , there is nothing requesting to unlock accounts (cant be unlocked ) neither anything asking how to do this or that about the accounts.

it is actually an insult that i spend hours saying i sent 20 forms and someone thinks they find a solution by answering me with a link i used 20 times.

it is that hard to ask for competence ? i know we are on a covid period but that doesnt explain this kind of things

I have received a response a few days after posting and they told me to verify my account again. I did what they asked and reset my password again only to find my account is STILL LOCKED! It seems like no matter how many times I verify my account to be unlocked it remains locked. I don't know what to do at this point as each time I try to sign in, it only directs me to fill out an unlock request and I've done it multiple times only for it to not work. Is there a way I can contact someone directly about this issue or is there really no way to get my account unlocked?