How do I connect with a specialist?

Shannon Sheean · Jan 15, 2023

For context I played Rainbow Six Siege a lot in 2021 and I bought creds with which I bought the operator bundle (up to thunderbird, got her with the battle pass), 2 elite skins and various e-sports gun skins. I logged onto Siege yesterday to find that all the operators I had got weren't unlocked, most of the gun skins were gone and the elite skins were gone too.

I typed this into a message for community gamers (I couldn't find a way to talk to someone at Ubisoft directly) but I had an email saying that my question might have to be sent to a specialist. A hyperlink was attached labelled "Connect with a specialist" but the link leads to an error message as you'll see.

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Shannon, Ubisoft support works by tickets, you can contact them through the link below and make your request.

Ubisoft

https://www.ubisoft.com/en-us/help/contact

Georges C.

Unfortunately not, maybe it's because it's the weekend.

Shannon Sheean

It says that chat is currently unavailable, is there another way?

XBF George L

Hello There

Thank you for reaching out to us here on the forums. This situation has already been responded to on a different thread here:

refund or possible code change. Please refer to the response provided on the previous thread.

Benjisan

Misses Quinzel - How do I get in contact with a Connectivity specialist Wait nvm I saw it mentioned earlier. But so you want me to call a CS then put them on hold and conference in Charter?

Anyone know of a way to persistently monitor ports / connectivity since Charter doesn't allow Business accounts access to their modem/router (how stupid is that?).

How do I connect with a specialist?