How do I connect again

Grady Miller · Jun 11, 2023

Me and my buddy were casually switching games having fun on a Saturday night. Then we bump into this unfriendly older guy who threatened to "fry my router". An hour goes by and nothing happens then my internet shut off on my (xbox olny). Then whoever did this to me added networks to my xbox saying "hacked you" and from that point on I am unable to connect to my network on xbox.

:)

Francia J.

Do you have a different network connection that we can try to use? By using a different one we'll know if the issue is with the console or the router.

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you with your concern.

You can report this player, Grady. Also, with your issue please perform an extended powercycle and reset your network hardware by following the steps below:

“ 1. Unplug the power cable from the back of the router, modem, or gateway for 5 minutes. If you have a router and a modem, unplug the power cable from both devices.

2. Press and hold the Xbox button on your console for 10 seconds or until it turns off then wait for 2 minutes before turning it on again.

3. After 5 minutes, plug the modem or gateway in first, and wait for all the lights to return to their normal state.

4. If you are using a router, plug in the router and wait for all the lights to return to their normal state.”

Grady Miller

I performed all these actions and it's sage to say these did not resolve my problem. Do you have any other suggestions on what would help?

Mister Darcy-9112DFB

Greetings, DampishOrchid! Just to get some extra clarification, are you encountering any error messages? Can you post here with the gamertag you are trying to use on your console? Thank you!

Elohmn

DampishOrchid8, hey welcome.

A few things need to be clarified. Did you at any time either Delete an existing Xbox LIVE Account or use another console in which the Profile for Xbox LIVE was originally on? The Profile that you are trying to use on your Xbox 360,
is it an Xbox LIVE Profile or maybe an Offline (Local Storage only) Profile that you named after an existing Xbox LIVE Profile?

If it is just an Offline Profile (it will have a Silver "bar" along the top and state "Offline"), it is not an Xbox LIVE Profile. You will need to Recover an Exiting Xbox LIVE Profile or create a new one. For example, the Profile
you are using to Post from these Forums is an Xbox LIVE Profile. If you used the Recover Feature on your Xbox 360 Dashboard with the Email/ Password you Signed in with here, this Profile would then reside on your Xbox 360 Console.

To explain this a little different, I'll use my Profile "LostKauz". If I used an Xbox 360 that was new to myself, it would not have any Profile on it. If I Created an Offline Profile (it would only exist on that Local Storage Device) and called it "LostKauz"
it would not be my Online Xbox LIVE Profile of "LostKauz". It may share the GamerTag Name but that would be it. If I tried to Join Xbox LIVE with that Offline Profile of 'LostKauz" it would ask for an Email and Password, since it is not a real Xbox LIVE Profile.

In order for you to Recover your Xbox LIVE Profile you will need to know the Windows LIVE ID Associated with the Account/ Profile (Email and Password).

How do I connect again