How do I check to see if my router or modem is filtering out my console's MAC address?

My router or modem may be set up to filter out some devices. I'm trying to make sure router or modem isn't filtering out my consoles MAC address. I checked out the networking hardware page but saw nothing that helped and can't find a solution. How do I go
about doing this correctly?

D Rack80

Please follow this.

http://support.xbox.com/en-US/xbox-one/networking/network-connection-error-solution

It will walk you through the basic steps.

Did you try setting up a manual IP address?

Hello Chris L, My name is David. I am an independent advisor, happy to help you today.

I understand that you are experiencing problems with the MAC address of your Xbox. Here are some possible reasons and solutions you could try:

MAC Filtering: If MAC filtering is enabled on your router, it may be necessary to add your Xbox console's MAC address to your router's authorized address list. You can also try temporarily disabling MAC filtering on your router to see if that solves the problem.

Reset MAC Address: You can try resetting the MAC address on your Xbox. To do this, go to the connection status screen on your Xbox, select settings, and then select advanced. Next, select MAC address and write the information in physical address.

Network issues: If you are experiencing network issues, such as a poor signal or interference, this could cause issues with your Xbox's MAC address. Try checking your Xbox connection and make sure there is no wireless interference.

Router/modem issues: If your router or modem is having issues, this could affect your Xbox's MAC address. Try restarting your router/modem or connecting your Xbox directly to your modem to see if that resolves the issue.

Thank you for your kindness and understanding! Please feel free to let me know if you need anything else.

Best regards.

Hi Pug,

To check if the modem is filtering out the MAC address it would require to sign in to the modem settings. The instructions on how to sign in to the settings are usually on the manual and/or on the modem itself. Once signed in on there the main to check for
would be to see if 'Mac filtering' is on.

In the case that there are any troubles signing into the modem settings to view this information, your internet service provider would be able to check this out as well.

So I just tried to submit a static IP address for it and it's come up with a different notice now saying 'IP Address error, the router or modem may be set up to keep certain devices from connecting. See the router's or modem's manual for info about MAC filtering.
This console's MAC address is...'.