How do I change parental controls?

Hello!

Hope you are well. I'll be glad to assist you.

I'm sorry you're experiencing these issues.

Please login at this link

https://account.xbox.com/Settings

And in the part of "Xbox Series X|S, Xbox One, and Windows 10 devices Online Safety" set all features related to multiplayer, communication and friendship to "Allow".

If it won't let you log in to set up your account, there may be two reasons.

1. The date of birth of your account is underage, check it in this link:

https://account.microsoft.com/profile

2. You are a member of a family group, check it in this link

https://account.microsoft.com/family/home

If you are a minor, you must enter a family group and the family group administrator must configure your account in the same way that I indicated initially.

Best regards!

I could have something to do with your parental control settings.

Here are directions on how to change those

support.xbox.com/.../xbox-live-parental-control

Hope This helped

I need to change the parental control email as stated above but without changing my sons address. How do I do that?

You would have to get your parent to do it

People often did not put their birthdays in correctly when they registered and then they're surprised when the system thinks they're still minors

I'll be honest I couldn't find a way to fix the parental controls without being on an Xbox one console. it doesn't help that they changed how to change your privacy settings and parental control settings.