How do I change my child account to an adult account in my family settings?

There is no adult account for my child account so I cant change my child account setting. I want to purchase something but cant since i cant find my adult account. When i press on family, it only comes up with my child account.

There is two ways that MS sees an account as a child account.

1. The DOB when the account was originally setup. (which is set in stone and can not be changed) If the DOB is under 18 it will ALWAYS have to be in a family as a child account till it reaches its 18th birthday.

2. If the account is in a family as a child account. (even if the DOB is over 18 if it is still in a family as a child MS will see it as a child)

With that being said

When you say it was set as an adult account since then do you mean in the privacy settings on your xbox?

This is not going to change it to an adult account. even if the DOB is over 18

So if the DOB is over 18 this is what you need to do.

Sign in at account.microsoft.com/family with the parent account and remove yourself from the family this will then put you into your own family as an adult.

Keep in mind if you do this and the DOB when your account was originally setup is still under 18 you will NOT be ABLE to do ANYTHING on your account till you are added to an account as a child account.

In the family, my account is certainly set as an adult. And my DOB was not changed in the privacy settings. I’m talking about the DOB at account.Microsoft.com.

Hi Evopwr! My name is Ricardo an independent advisor ready to help you with this situation!

Being the organizer of a Microsoft family doesn't change the child status of the account, the family organizer needs to be an adult account the child account must be added as a child account thst will allow the adult account to manage this settings

Hello Lenny=best,

Thank you for bringing this issue to our attention. An adult account will need to be tied to the child account through a family in order to regulate the

child account settings. Once the settings are updated for the child account, the child account should be able to redeem the prepaid code for the game. The article entitled

how to add a child to a family account contains information on how to set up a family. Be sure to let us know the results!

Hi Angela,

So to clarify do you have an adult account in the Family that you manage or do you only have child accounts that you manage?

You need to have an adult account to be able to change any privacy settings on a child account in the same family.

If the website is giving you trouble then I suggest trying to update the settings on the Xbox. Sign into the adult account and then go to Settings>Account>Family and then choose the account you want to manage.

Let us know if there are still issues trying to manage the child accounts.