how do i cancel an order

my son bought a game accidentally. how do i get a refund

:)

 

How do i cancel a order?

Hey there!

Yes, you're able to cancel a pre-order. Just check out this page from the
Microsoft Store.

 

How do i cancel a order?

Hey!

so i pre-ordered a game, but i regret buying it, can i cancel the order? i havent paid anything yet because the game is not yet out. please help me! Thanks.

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You can try going to Sign in to your Microsoft account to see if you can start a refund there. If not, you will need to contact support and speak to billing. Contact Us | Xbox Support

 

Hey there Derek!

Sorry to hear there was an accidental purchase made on your side.

You can always attempt to request a refund by going through our
Support Page.

If you are unable to request the refund you can always contact our
Xbox Customer Support.

I hope this helps!

 

If you'd like to refund an item recently purchased, you can do so by visiting this page and signing into your Microsoft account: https://account.microsoft.com/

If you have owned a game for less than 2 weeks, and have played it for less than 2 hours, then everything should process fine. Anything over the specified details and you will not be eligible.

If you run into an issue, while processing a self-refund, you will need to contact our support team over the phone. You can arrange a callback, here, within operating hours, by filling in the simple form, and choosing a query in the 'Account' section: Contact Us | Xbox Support

Someone will be able to have a look and arrange a refund if applicable. It is down to the team's discretion whether this happens or not. Normally refunds are processed back to the original form of payment and will take up to 28 days to appear in your account.

Hope this helps

L

 

You can go to your Microsoft account and click on history for purchases and then cancel purchase.