How do i cancel a order?

Vinduet4 · Jan 17, 2017

Hey!

so i pre-ordered a game, but i regret buying it, can i cancel the order? i havent paid anything yet because the game is not yet out. please help me! Thanks.

-

:)

Mark Sherwood · Jan 17, 2017

How Do I Cancel?

Hey there Jlincoln1971

There actually are some pages that cover these issues in great depth.

How to turn off auto renewal or cancel your membership immediately

I hope this helps.

Many thanks,

Cloud

jlincoln1971 · Jan 17, 2017

How Do I Cancel?

I read the following help information but do not see the "Cancel automatic payment" anywhere. Why not?

Cancel your Xbox Live Gold (paid) membership

Cancel automatic payment

To cancel your membership at the end of the current term, turn off auto renewal by following these steps. With automatic renewal turned off, your membership will expire at the end of its term.

Sign in to the Xbox Live website by using your Microsoft account.

Note Make sure that you sign in using the Microsoft account associated with the Xbox Live account that you want to manage. If you don’t know the Microsoft account email or password, see Find your Microsoft account.

Once you’ve signed in, click My Account.

Click Subscriptions.

If you’re not on a trusted device, you’ll be prompted to choose an existing proof, either your email or a phone number, so we can send you a security code. The code is sent to either your email address or mobile phone.

After you receive the security code, click Next.

Enter the code that you received, and then click Submit.

Locate the subscription for which you want to change your auto renewing payment status.

Click Cancel automatic payment.

Click Continue.

Thank you

Miss Ghidorah · Jan 18, 2017

Hey there!

Yes, you're able to cancel a pre-order. Just check out this page from the
Microsoft Store.

pawncrackers

If you'd like to refund an item recently purchased, you can do so by visiting this page and signing into your Microsoft account: https://account.microsoft.com/

If you have owned a game for less than 2 weeks, and have played it for less than 2 hours, then everything should process fine. Anything over the specified details and you will not be eligible.

If you run into an issue, while processing a self-refund, you will need to contact our support team over the phone. You can arrange a callback, here, within operating hours, by filling in the simple form, and choosing a query in the 'Account' section: http://support.xbox.com/en-GB/contact-us

Someone will be able to have a look and arrange a refund if applicable. It is down to the team's discretion whether this happens or not. Normally refunds are processed back to the original form of payment and will take up to 28 days to appear in your account.

Hope this helps

L

RoyalCeltic2018

You can go to your Microsoft account and click on history for purchases and then cancel purchase.

XBF Erick C

Hey there Derek!

Sorry to hear there was an accidental purchase made on your side.

You can always attempt to request a refund by going through our
Support Page.

If you are unable to request the refund you can always contact our
Xbox Customer Support.

I hope this helps!

Smwutches

You can try going to http://commerce.microsoft.com to see if you can start a refund there. If not, you will need to contact support and speak to billing. http://support.xbox.com/contact-us

Miss Ghidorah

Hey there!

Yes, you're able to cancel a pre-order. Just check out this page from the
Microsoft Store.

How do i cancel a order?