How do I but the code

Hello Mazen, my name is Oskayra, and I will be happy to help you.

Beforehand, it is important that you keep in mind that this is a public community forum, so we are players like you, we are not employees of Microsoft or Xbox, so we do not have access to any user account or check anything from the forum. All users help each other with common problems.

I'm sorry I can't understand the problem well. Could you please tell me exactly what the problem is?

To offer you better help.

I will be attentive to your response. Blessings.

Sincerely,
Oskayra.

still says there is an error with the code,

Hello, Gabby thanks for entering in contact here on our community

My name is João, I'm a Xbox gamer just like you and I will be glad to help you in your matter today!

I see that you have a question about redeeming a code for your account.

You can redeem it through your Xbox, Xbox app or through the Microsoft website using this link below:

https://redeem.microsoft.com/

Hi, my name is , I'm an Independent Consultant and a member of the Xbox community like you. I understand your problem, don't worry I'm here to help you.

What code are you referring to?

What's the code for?

If it's for the 14 days of Gold that came in the box (not sure if it was all consoles), the error will be because that code cannot be applied to an existing Gold membership (it says so on the Terms printed on it).