How do I be unmuted from the hive bedrock for 2 Years!

Hello Cr7 x Sash,



Greetings!



Thank you for posting in Microsoft Community.



It seems that you are experiencing an extended mute on The Hive server in Minecraft. Server mutes are issued by Hive staff and have specific reasons and expiry dates. If you believe there was an error or an unjust punishment you can submit an appeal by emailing the dedicated support team. Let us help you how to get there.

You can appeal by emailing through support@playhive.com. As this is out of our scope of support here in community forum, we will be closing this thread.



We are positive that you’ll get more relevant information and best resolution to your concern.





Sincerely,

Hey there Steak! We are aware of the issue and are working to resolve it. We thank you for your continued patience. In the meantime, you could ask the others you are playing with if your mic is too loud. My bet is that they will tell you if it is. Let me
know if there is anything else I can help you with. Thanks!

My NAT is set to open and I have tried the second suggestion before.

Hi there.

Do you know if the console is reporting your NAT as open? To check, go to console Settings and then Network.

Additionally, you may want to check your privacy settings to see if this is the cause of the issue. Go to Settings > Privacy and Online Settings. From here, select 'Custom'.

Scroll to the right for "Communicate with voice and text' and see what this option is set to. You have the choice to set it to 'everybody', 'friends', or 'block'. If it's currently set to 'block', that would explain the issue you've been experiencing.

Please report back once following the above steps.

Hi Young,

Sorry for the issue with your headsets. Here is a list of troubleshooting to try out. Some you may have done already and some you may not have. Number 9 seems to be a temporary solution to this ongoing issue. The mute icon
is actually letting you know the headset is not recognized. This could be an issue with the controller itself.

1.) power cycle console

2.)Go to settings>Devices & Streaming>Accessories> [...]> Assign controller to account> Update control> unassign account> test headset/chat

3.)Make sure mic is "ON" Press the home button> go to the Gear on the menu> Audio> Turn Mic off and on. OR go to settings> Devices & streaming> Accessories> [...]>Volume> Mic on> Adjust volume.

4.)You can test your controller if it is broken by "Buzzing" the controller. The buzz feature is connected to the headset port, and if the controller does not buzz then the port may be damaged. [Turning on Vibration if it does not "Buzz"> Settings>
Ease of Access> Controller> Vibration Settings> Turn on Vibration].

5.)Some mics are detachable and may be damaged so try testing the headset on another device to see if it works (Example: windows 10.

Test the Headset with Skype Test or Voice Recorder). If there is an issue with using the headset on an Xbox controller, you can try using a headset adapter.

6.) Make sure there is no Enforcement on the account.

7.) Make sure the controller is not full of dust in the headset port (you can use compressed air to clear the dust).

8..) Make sure controller is fully charged/ change battery type.

9.) Use a headset adapter or standard headphones (Main fix)

10) Soft or full console reset. (may not work all the time)

Thanks,

Brad