How do i appeal a denied refund??

Stephen Bailie · Jul 31, 2023

I bought a digital game 30/07/2023, downloaded it and played it for less than an hour to realise it was not working correctly. Kept lagging out and crashing to the desktop. I asked for a refund with less than an hour playtime and less than a day downloaded and it was rejected becaus eit didnt meet the elegibility requirements (Which is rubbis as i have had refunds far behindthe requirements before).

I havent received an email about the rejection, just a response on the account.

I cant talk to anyone it just keeps referrign me to the request a refund page which is useless at this point. Its £30, i dont feel like just handing £30 away for the good of my health.

Any assistance appreciated.

thanks

:)

Francia J.

That would be great and you're welcome. You should receive an email by now as well when you submitted the request.

Stephen Bailie

Thanks for this.

I have filled in the form and sent it onwards - will keep you up to speed on the reply.

regards

Stephen Bailie

Hello

Thank you for the reply.

No, thats the issue. I dont have any emails from anyone regarding the refund request. I have checked the Junk/Spam and all other inbox sections and theres nothing for the request or denial.

So i cannot speak to the refund team.

regards

Stephen

Francia J.

Have you tried checking all of your Microsoft accounts mailbox, Stephen?

Stephen Bailie

Thank you - still no email though - but will keep an eye.

thanks again - will let you know when i get a response.

How do i appeal a denied refund??