How do I access the game if I was not given a code?

Isabelle0515 · Nov 5, 2022

I bought Call of Duty Modern Warfare 2 for my boyfriend as a Christmas gift from the Microsoft store. I was told there would be a code in the email that he could use to get to the game but I didn’t receive a code. Just a confirmation number. Will I be able to get this game on his account? Or do I need to get a refund? I bought it on my phone and I need to know how to get it on his Xbox series X.

:)

Isabelle0515

I don’t think I ordered as a gift. How do I refund and reorder as a gift?

Francia J.

You can request a refund by signing in to https://xbox.com/refunds.

I would recommend waiting for the email from the refund team before re-purchasing the game as a gift. When purchasing the game as a gift you will see the "Buy as a gift" option.

ngocphi

Find the order on your account.Microsoft.com and order history via desktop not phone

ngocphi

Only way for him to get a code if you gifted to him via his xbox account from your accoumt he gets it in a email connected to his ms account please check spam folder

Now if you purchased on your account there won't be a code it would be just on your account

When purchasing the gift it would-ve asked you for the receiving email

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

You need to make sure that you purchased the game as a gift and not directly on your account. To check, sign in to https://account.microsoft.com/billing/orders, from there click "order details", if this was purchased as a gift you should see the 25-digit code that you need to give him.

How do I access the game if I was not given a code?