How disappointed with Microsoft

Zoehatewhatyoudid · Aug 14, 2019

I am a fan of X-box, and I was charged unreasonable for an online game. I talked to one online agent to solve this problem, he checked my purchase history and promised me that I can get refund by apply refund application. Three days later, I received the
email from refund service center and they told my request was refused because they even couldn't find my purchase record. That's ridiculous. I tried to talk with different agents to solve it again, but it was still not solved.

It was no much money, but I feel unsecured and so disappointed with what Microsoft did.

:)

Paul1708

hey there

Sorry too hear you had that issue. You should be able too get a refund if the game was purachsed with in 14 days and played less then 2 hours. Has you mentioned the refund was rejected due too they couldnt find a purachse record. All i can say here is that
the order number you put onto the form may of been incorrect or some other infomation. This can happen quite easy you think you entered it right.

The best thing to do is log into your order history here account.microsoft.com/orders there you can see all orders on that account make a note of the order number and the full name of the game. When filling out the form make sure your using that same account
that you used too purachse the game and enter it the right info from the order history.

This way when they come too check they can find the purachse on the account and refund you

GroundOregano94

If you purchased something it must be recorded on your account here.

HackingSpartan8

You can only get a refund through the refund application that you have already accessed. Make sure to have the correct order number and details ready, all which can be found at
https://account.microsoft.com

There's no harm in trying again but if it gets denied then that's the final decision. Just make sure to put in all the correct details

Follow the instructions here: https://support.xbox.com/en-US/billing/xbox-subscriptions/digital-goods-subscriptions-refund

XBF Javier R

Hello Zoe,

We thank you for bringing this inquiry to our forums community, and understand that this concerns a charge for an online game that you did not authorize on your account, but the refund request has been unsuccessful.

Unfortunately, our forums community can only assist with troubleshooting Xbox One consoles and Windows 10 devices. For refund requests, it would be best to continue using the
refund request webform as well as replying to the emails sent by the refund team to discuss your request
further.

We will be locking this thread in order to deter repetitive responses, but if you have any questions in regards to any other issues, please feel free to create a new thread detailing that issue and we'll be glad to help.

Best wishes!

Denis McIlroy

I have the same issue. I cant express how angry and disappointed i am with microsoft!

How disappointed with Microsoft