how come?

I have paid Xbox live for my son, 14, since a few years. He just told me that he couldn’t finish his game yesterday night because he had been banned from the game I bought on Microsoft store for him.

Indeed, I received an email informing me of the sanction WITHOUT ANY DETAILED EXPLANATION, WITHOUT ANY FURTHER ADO, WITHOUT ANY PROOF (there could be NO proof because he didn’t cheat).

It seems that other players complained, may be they just are bad loosers?

Please, explain to us where the cheating is, my son doesn’t even know how he could do!!!!!

What is this world Microsoft is imposing to my son, a world in which you can be condemned without any trial and the possibility of defending yourself?!

Of course, there is no possibility to contact with this service of Microsoft and not even a forum in french (we are from France), inacceptable and shameful.

I want Microsoft to pay me back for the 7-day impossibility to play, and apologize to my son for treating him as a cheater.

Emmanuelle AONO

:)

 

How, How.. & How^^

Hello, I bought the game State Of Decay 2 & I would like to know how to communicate with microsoft concerant a bug on the page of the strore of the game and can communicate with a community in my language, but the communication at Microsoft is so badly done
that I spend hours looking for answers to my questions without ever finding answers, I go from links to links without ever finding solutions, no way to find a forum or a community in my language & even less able to contact Microsoft & know why the page of
the game store does not work while the game just out & I have a lot of friends who would like to buy the game but can not so much the "hub" of Microsoft is very very very bad !! I think I never bought games on the microsoft store even for exclusives !! When
Microsoft understands how a gaming platform works, then yes I would buy games but it's not hard to take an example on Steam, Origin, Uplay, Blizzard etc etc etc Is anyone able to help me with all this, or have I finally abandoned the idea of buying games on
the micorsoft store? Thank you in advance to all those who can help me.

PS: sorry I do not speak English, I go through Google translation, I hope you understand my message, I'm tired of writing 50x the same requests everywhere without ever having answers!

 

How, how & .. how .. !!

Hello, I bought the game State Of Decay 2 & I would like to know how to communicate with microsoft concerant a bug on the page of the strore of the game and can communicate with a community in my language, but the communication at
Microsoft is so badly done that I spend hours looking for answers to my questions without ever finding answers, I go from links to links without ever finding solutions, no way to find a forum or a community in my language & even less able to contact Microsoft
& know why the page of the game store does not work while the game just out & I have a lot of friends who would like to buy the game but can not so much the "hub" of Microsoft is very very very bad !! I think I never bought games on the microsoft store even
for exclusives !! When Microsoft understands how a gaming platform works, then yes I would buy games but it's not hard to take an example on Steam, Origin, Uplay, Blizzard etc etc etc Is anyone able to help me with all this, or have I finally abandoned the
idea of buying games on the micorsoft store? Thank you in advance to all those who can help me.

PS: sorry I do not speak English, I go through Google translation, I hope you understand my message, I'm tired of writing 50x the same requests everywhere without ever having answers!

 

Hey there xX RIKOUDO Xx.

We aren't able to assist with Enforcement actions here on the forums. For information on the suspension, please check out
Enforcement.xbox.com. If you are eligible you can submit a case review if you believe you were suspended unfairly. Thanks for your patience!