How come my Spotify keeps skipping songs and not playing them?

Hello,

Update - the temporary outage is now resolved:

https://twitter.com/SpotifyStatus/status/1614114080893329408

Spotify is currently experiencing an outage that’s affecting a lot of others on various devices as officially confirmed on Twitter here:

https://twitter.com/SpotifyStatus/status/1614078310023045129





The status at the moment is ‘Under Investigation’:

https://community.spotify.com/t5/Ongoing-Issues/Downtime-January-13th-2023/idi-p/5487983

Keep in mind that there are known issues with Spotify - these are ones that have been on-going for a while.

There’s also a similar recent thread here:

My Spotify keep cutting off songs on my Xbox Series x - Microsoft Community

If this persists, it would be best to report the unexpected behaviour to both the Spotify and Xbox teams so that it can be properly addressed in an update. Be sure to include any helpful info such as your specific console model (Xbox One or Series X|S), the OS version and the app version you’re currently on.

You can find the console OS version in Settings > System > Console info. The app version can be confirmed by highlighting the app in question (Spotify) to access the menu > Manage app. The latest version for Spotify on Xbox is 2.23.23.70

To report this to the Xbox devs, create a bug report for the error and select Reproduce with advanced diagnostics. You can add [Xbox Forums] to the title of the report, then share this here once complete.

You should also contact Spotify Support and perhaps post on the Spotify Community Forums with a direct link to this thread for reference.

Hope this helps.

Thank you alot, been having trouble for a while with it thought I should reach out and was not disappointed. Yet again thank you for helping me out.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello Biscuit, try to uninstall Spotify, then follow this procedure below.

Xbox One reset keeping Games:

Press the Xbox button to open the panel.

Select system > Settings > System > Console Information

Select Reset console.

Restore and maintain my games and apps.

Rest assured, you won't miss games or saves

Note: You need to know the email and passwords of your accounts when performing this reset.

After this, install the App again.

So i was just jamming out to stuff on the spotify app on xbox but then an ad came up and instead of waiting for it to skip cause i couldnt be bothered i quit out of the app. Now the spotify banner is stuck on my guide screen and i cant get rid of
it, ive tried uninstalling spotify and it was still there i tried even waiting for another ad but it didnt go away. Its so bad that i cant even skip songs from it or adjust certain things. I dont know how to get rid of this please help.

Have you checked for updates

If you are talking about listening to music on spotify while playing a game I know for sure you can do that because last night I was on wolf among us Listening to music on spotify. all you need to do to solve the problem of changing songs and have to back
out of you game. Do what I do just make you a long playlist of your favorite songs and when its something on that playlist you don't want to listen to all you got to do is press skip.