How come i have been charged?

Hello you need to call in to have this fixed. Check your subscriptions and billing account also. Make sure you see no active subscriptions and check billing to see last time you were billed.

When you upgrade, you're still charged the full amount. The remaining time on your regular Game Pass would have just been converted to Ultimate and the Ultimate you purchased would be added to that as well.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community and Happy New Year.

Hello Jacqueline, you acted correctly if you think that your account was hacked, however if the purchase via Paypal does not appear in your Microsoft account, check that you do not have other secondary accounts where your Paypal account may be added as a payment method.

Payment Options

https://account.microsoft.com/billing/payments

If you have more accounts, or you can't find them through your Microsoft account, try checking it in your Paypal account App for mobile devices.

When logging into your Paypal account Go to Profile»Data and Privacy»Assigned Permissions.

And see all companies that have permission on your account.

Sorry this has happened to you.

You'll need to contact support directly and speak to billing. 1-800-4my-xbox if you're in the US/Canada or support.xbox.com/contact-us. Fill out a ticket on the
website (if you aren't in the US/Canada) and someone will get back to you about these charges.

Good Luck.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Do you have an Xbox console in your household? It can be from a recurring subscription in on of your accounts from there.

If you don't have an Xbox console, what about a PC to which you may have subscribed to before? Please check all Microsoft accounts that you own.