how can I troubleshoot realms plus page to buy it?

User_552 · Dec 17, 2022

Im currently trying to buy realms plus for the first time and every time I try to purchase it, it gives me the store connection lost pop-up. ive reset basically everything about my xbox and my router several times. this has been happening for about 2 days. I honestly would appreciate any help from anyone, thank you!

:)

User_552

Hi Francia!

I posted what I said earlier and then realized i could try and buy it on mc pocket edition, since it would transfer over onto my xbox and that worked fine as an alternative. im going to do what you said anyways just because id like everything to reset and whatnot. thank you so much for the speedy advice!!!!!

Francia J.

Hi, I hope you're doing great out there. I am an Independent advisor and I am here to help you in regard to your concern.

Kindly remove and re-add your account and then attempt to buy the subscription again.

REMOVE ACCOUNT

1. Press the Xbox button to open the guide.

2. Select System > Settings > Account > Remove accounts.

3. Select the account that you want to remove, and then select Remove to confirm.

4. When you're finished, select Close.

POWERCYCLE CONSOLE

1. Turn off your console by holding the Xbox button on the front of the console for approximately 10 seconds. The console will turn off.

2. Turn your console back on by pressing the Xbox button on the console or the Xbox button on your controller.

ADD ACCOUNT

1. Press the Xbox button to open the guide.

2. Select your gamerpic in the upper-left corner of the screen, move all the way down and select Add new.

3. Enter the Email address and the password.

4. Read the Microsoft Service Agreement and Privacy Statement, and then select I Accept.

5. Follow the steps to configure your Sign-In & Security preferences to add your Microsoft account to your Xbox console.

HotCakeX

Hi,

on this page it says:

https://help.minecraft.net/hc/en-us/articles/360034670172-Minecraft-Realms-Plus-and-Minecraft-Realms-Java-Edition-FAQs-

I'M PLAYING ON WINDOWS 10. WHICH VERSION DO I NEED? 

You’ll need your subscription purchase to match the
version of the game you are playing. For example, if you bought Minecraft from the Windows 10 store, you'll need to buy Realms Plus for Minecraft.

Now make sure you have installed Minecraft on your PC, then go here:

https://www.minecraft.net/en-us/realms-plus/

and click on "Get Realms Plus" at the top-right of the page.

The_Last_DJ

With a 10-Player Realm (Realms Plus) subscription, you get all of the benefits of a Realms subscription and can also:

Play online with up to 10 friends simultaneously
Access a catalog of more than 150 marketplace packs that rotates monthly to provide fresh content

https://www.minecraft.net/realms/how-buy-realm

Mister Quasar

Hi Cabeys Odyssey,

Mojang has a
troubleshooting page for Realms with more information and steps that can help you troubleshoot connection issues; can you run through that to start and let us know how that goes?

how can I troubleshoot realms plus page to buy it?